PM
Pranita M
1 reviews | Active since Oct 2015
11 Jan 2023, 07:28
Poor Cell C Customer Service
Since September I have been trying to cancel my contract because the signal in the area is very poor, even after taking to networks department that has advise me to change setting to work of vodacom towers but no improvement. I am still unable to use the data. December I was told that they happy to cancel my contract however they just need to do final verification but that didn't happen.
Secondly I was not even notified when my contract was changed from a month to month contract to a yearly contract. An automatic change over was done without my consent. I even didn't get the sms notification that Cell C consultant have advised that it was sent to you me.
I don't even get the sms notification for the query I submitted with the reference number.
So I would like this contract to be cancelled with immediate effect and my number changed to prepaid because I am unable to use the services, but they unable to this an advised I should wait 48 hours for another consultant to contact even though I have following up for so long. Last reference of ***
Helpful (0)
Replies (15)0
Replies (15)PM
Pranita M's updateReviewer Update
11 Jan 2023, 15:32Good Day, we did receive a call so we advised that we are busy so please call us 20 minutes later so they said yes. 2hours later they still haven't returned the call
PM
Pranita M's update11 Jan 2023, 15:32
Reviewer Update
Good Day, we did receive a call so we advised that we are busy so please call us 20 minutes later so they said yes. 2hours later they still haven't returned the call
Cell C's replyOfficial
11 Jan 2023, 21:07Please receive our apologies for the unpleasant experience received thus far, our team will be in contact to assist.
^MN
^MN
Cell C's reply11 Jan 2023, 21:07
Official
Please receive our apologies for the unpleasant experience received thus far, our team will be in contact to assist.
^MN
^MN
PM
Pranita M's updateReviewer Update
16 Jan 2023, 15:33Good Day,
Any update on this query.
Any update on this query.
PM
Pranita M's update16 Jan 2023, 15:33
Reviewer Update
Good Day,
Any update on this query.
Any update on this query.
PM
Pranita M's updateReviewer Update
16 Jan 2023, 15:46Cancelliation hasn't been done for number ***.
PM
Pranita M's update16 Jan 2023, 15:46
Reviewer Update
Cancelliation hasn't been done for number ***.
Cell C's replyOfficial
16 Jan 2023, 15:52We have escalated the matter to our Team and you will be contacted back for assistance.
Regards,
^TN
Regards,
^TN
Cell C's reply16 Jan 2023, 15:52
Official
We have escalated the matter to our Team and you will be contacted back for assistance.
Regards,
^TN
Regards,
^TN
PM
Pranita M's updateReviewer Update
21 Jan 2023, 07:59Good Day, Cell C came back to say it is a month to month contract and they will cancel it so my dad asked them to call me so I can finalize it the cancelation process. They did call but I could take the call because I was in a meeting......so they didn't bother to return the call later. Next day my dad called again and they verified the details and promised him they will call me but they still didn't.
PM
Pranita M's update21 Jan 2023, 07:59
Reviewer Update
Good Day, Cell C came back to say it is a month to month contract and they will cancel it so my dad asked them to call me so I can finalize it the cancelation process. They did call but I could take the call because I was in a meeting......so they didn't bother to return the call later. Next day my dad called again and they verified the details and promised him they will call me but they still didn't.
PM
Pranita M's updateReviewer Update
21 Jan 2023, 13:53***
PM
Pranita M's update21 Jan 2023, 13:53
Reviewer Update
***
PM
Pranita M's updateReviewer Update
23 Jan 2023, 06:09Good Day,
This is poor customer service, you can't just close a call because you called the customer once and they didn't answer. It's not like we sit waiting for you to call as we also have jobs and other commitments to attend too.
I still haven't received a call from you'll.
Kindly note the best time to call is between 3pm - 5pm as I will meetings the whole day.
This is poor customer service, you can't just close a call because you called the customer once and they didn't answer. It's not like we sit waiting for you to call as we also have jobs and other commitments to attend too.
I still haven't received a call from you'll.
Kindly note the best time to call is between 3pm - 5pm as I will meetings the whole day.
PM
Pranita M's update23 Jan 2023, 06:09
Reviewer Update
Good Day,
This is poor customer service, you can't just close a call because you called the customer once and they didn't answer. It's not like we sit waiting for you to call as we also have jobs and other commitments to attend too.
I still haven't received a call from you'll.
Kindly note the best time to call is between 3pm - 5pm as I will meetings the whole day.
This is poor customer service, you can't just close a call because you called the customer once and they didn't answer. It's not like we sit waiting for you to call as we also have jobs and other commitments to attend too.
I still haven't received a call from you'll.
Kindly note the best time to call is between 3pm - 5pm as I will meetings the whole day.
Cell C's replyOfficial
23 Jan 2023, 07:07Good day Pranita Magan
Thank you for reaching out.
Kindly be advised your case is still open , we have advised the convenient time to call.
^NH
Thank you for reaching out.
Kindly be advised your case is still open , we have advised the convenient time to call.
^NH
Cell C's reply23 Jan 2023, 07:07
Official
Good day Pranita Magan
Thank you for reaching out.
Kindly be advised your case is still open , we have advised the convenient time to call.
^NH
Thank you for reaching out.
Kindly be advised your case is still open , we have advised the convenient time to call.
^NH
PM
Pranita M's updateReviewer Update
25 Jan 2023, 05:04Good Day,
I had a call yesterday from Cell C stating they are picking up data usage but how is this possible when one we are unable to make watsapp calls and watch YouTube and secondly we were also notified the towers are faulty.
This problem was going on from September when I initially tried to cancel the contracts.
This doesn't make sense.
I had a call yesterday from Cell C stating they are picking up data usage but how is this possible when one we are unable to make watsapp calls and watch YouTube and secondly we were also notified the towers are faulty.
This problem was going on from September when I initially tried to cancel the contracts.
This doesn't make sense.
PM
Pranita M's update25 Jan 2023, 05:04
Reviewer Update
Good Day,
I had a call yesterday from Cell C stating they are picking up data usage but how is this possible when one we are unable to make watsapp calls and watch YouTube and secondly we were also notified the towers are faulty.
This problem was going on from September when I initially tried to cancel the contracts.
This doesn't make sense.
I had a call yesterday from Cell C stating they are picking up data usage but how is this possible when one we are unable to make watsapp calls and watch YouTube and secondly we were also notified the towers are faulty.
This problem was going on from September when I initially tried to cancel the contracts.
This doesn't make sense.
Cell C's replyOfficial
25 Jan 2023, 07:44Good day Pranita Magan
We have requested a follow up.
Regards
NH
We have requested a follow up.
Regards
NH
Cell C's reply25 Jan 2023, 07:44
Official
Good day Pranita Magan
We have requested a follow up.
Regards
NH
We have requested a follow up.
Regards
NH
PM
Pranita M's updateReviewer Update
31 Jan 2023, 04:50Good Day,
I hope you are well.
I was promised a usage report from networks departmen but still haven't received it.
Yes you picking up usage but doesn't necessarily mean we are able to use the data because on our side we can't make watsapp calls and when we use you tube or chrome it keeps on buffering.
There is usage, but what is the latency and data drops over the link
If this was the case than you able to pick when towers have issues or streaming has gone down.
Please may we resolve the query as soon as possible by canceling the contract because we are being charged for a service we can't use and getting no benefit from it.
I hope you are well.
I was promised a usage report from networks departmen but still haven't received it.
Yes you picking up usage but doesn't necessarily mean we are able to use the data because on our side we can't make watsapp calls and when we use you tube or chrome it keeps on buffering.
There is usage, but what is the latency and data drops over the link
If this was the case than you able to pick when towers have issues or streaming has gone down.
Please may we resolve the query as soon as possible by canceling the contract because we are being charged for a service we can't use and getting no benefit from it.
PM
Pranita M's update31 Jan 2023, 04:50
Reviewer Update
Good Day,
I hope you are well.
I was promised a usage report from networks departmen but still haven't received it.
Yes you picking up usage but doesn't necessarily mean we are able to use the data because on our side we can't make watsapp calls and when we use you tube or chrome it keeps on buffering.
There is usage, but what is the latency and data drops over the link
If this was the case than you able to pick when towers have issues or streaming has gone down.
Please may we resolve the query as soon as possible by canceling the contract because we are being charged for a service we can't use and getting no benefit from it.
I hope you are well.
I was promised a usage report from networks departmen but still haven't received it.
Yes you picking up usage but doesn't necessarily mean we are able to use the data because on our side we can't make watsapp calls and when we use you tube or chrome it keeps on buffering.
There is usage, but what is the latency and data drops over the link
If this was the case than you able to pick when towers have issues or streaming has gone down.
Please may we resolve the query as soon as possible by canceling the contract because we are being charged for a service we can't use and getting no benefit from it.
Cell C's replyOfficial
31 Jan 2023, 07:26Dear Pranita
Thank you for contacting Cell C
We have escalated the matter to our team and feedback will be provided.
Regards
^MN
Thank you for contacting Cell C
We have escalated the matter to our team and feedback will be provided.
Regards
^MN
Cell C's reply31 Jan 2023, 07:26
Official
Dear Pranita
Thank you for contacting Cell C
We have escalated the matter to our team and feedback will be provided.
Regards
^MN
Thank you for contacting Cell C
We have escalated the matter to our team and feedback will be provided.
Regards
^MN
PM
Pranita M's updateReviewer Update
01 Mar 2023, 17:46Good Day,
I hope you are well.
We received your usage report but this report is not correct because it is showing data usage on Facebook, Pintrest, and Skype.
This apps are not utilized by me and I don't have accounts with these applications so how is it possible for me to have data usage.
We are still unable to use the data and for the month of February we were unable to connect even through We followed the process by the network department.
This contract needs to be cancelled with immediate effect as I refuse to make payment for these services while someone else is using the data.
I hope you are well.
We received your usage report but this report is not correct because it is showing data usage on Facebook, Pintrest, and Skype.
This apps are not utilized by me and I don't have accounts with these applications so how is it possible for me to have data usage.
We are still unable to use the data and for the month of February we were unable to connect even through We followed the process by the network department.
This contract needs to be cancelled with immediate effect as I refuse to make payment for these services while someone else is using the data.
PM
Pranita M's update01 Mar 2023, 17:46
Reviewer Update
Good Day,
I hope you are well.
We received your usage report but this report is not correct because it is showing data usage on Facebook, Pintrest, and Skype.
This apps are not utilized by me and I don't have accounts with these applications so how is it possible for me to have data usage.
We are still unable to use the data and for the month of February we were unable to connect even through We followed the process by the network department.
This contract needs to be cancelled with immediate effect as I refuse to make payment for these services while someone else is using the data.
I hope you are well.
We received your usage report but this report is not correct because it is showing data usage on Facebook, Pintrest, and Skype.
This apps are not utilized by me and I don't have accounts with these applications so how is it possible for me to have data usage.
We are still unable to use the data and for the month of February we were unable to connect even through We followed the process by the network department.
This contract needs to be cancelled with immediate effect as I refuse to make payment for these services while someone else is using the data.
Cell C's replyOfficial
02 Mar 2023, 08:17Good day Pranita Magan
We'll be in touch.
Regards
NH
We'll be in touch.
Regards
NH
Cell C's reply02 Mar 2023, 08:17
Official
Good day Pranita Magan
We'll be in touch.
Regards
NH
We'll be in touch.
Regards
NH