Poor Cell C customer service

I lodged a ***** query with Cell C in July 21 and have sent them countless emails to their email ***** action line. This appears to be the ONLY way of communicating with Cell C regarding ***** related quieries. In the past 8 weeks, I have received no feedback from the ***** Dept and when I phone customer services, I am referreed back to the the email *****line. After each email sent, you get an immediate automatic "thank you for your submission, your query will be attended to within the next 48 hrs"...yeah right. I am trying to make contact with a human being in the Cell C ***** dept who can assist me with my case. My case no is ***