NM
Nomfundo M
1 reviews | Active since Apr 2021
08 Jun 2021, 23:30
Poor Cell C Contract Services
I have had the worst experience from Cell C Customer services after having problems with a WiFi Data Contract deal I took in Sep 2018. The network services on the Sim card were blocked in July 2019 but was told by multiple agents to hand in the router and Sim card to a Cell C shop and continue paying the monthly installment until the contract expires in Dec 2020. I paid an average of R300 for 18 months for a device and services I no longer had access to. I filed for a refund claim in Jan 2021 but have been sent from pillar to post regarding my application. I am disgusted and disappointed by Cell C Contract services and do not recommend it to anyone thinking of taking up a contract with them.
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Cell C's replyOfficial
09 Jun 2021, 07:53Hi Nomfundo
Thank you for contacting Cell C.
We would like to apologise for the inconvenience this has caused and have escalated your query to our Social Media Support team for assistance. One of the consultants will contact you.
^MM
Thank you for contacting Cell C.
We would like to apologise for the inconvenience this has caused and have escalated your query to our Social Media Support team for assistance. One of the consultants will contact you.
^MM
Best regards,
Cell C's reply09 Jun 2021, 07:53
Official
Hi Nomfundo
Thank you for contacting Cell C.
We would like to apologise for the inconvenience this has caused and have escalated your query to our Social Media Support team for assistance. One of the consultants will contact you.
^MM
Thank you for contacting Cell C.
We would like to apologise for the inconvenience this has caused and have escalated your query to our Social Media Support team for assistance. One of the consultants will contact you.
^MM
Best regards,