JR
Jill R
1 reviews | Active since Sept 2012
21 Jan 2025, 16:48
Poor call centre
Trying to call the call centre for 2 hours and when you select the option '9' to speak to a consultant the call reverts back to the menu options. Went to two stores and they are unable to assist with blacklisting a phone that was ******. All I need is to bock the phone and do a sim swop. In the meantime, the ******s are using my data on my sim.
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Replies (1)
Cell C's replyOfficial
21 Jan 2025, 17:14Dear Jill Jade Ross,
We sincerely apologize for the unpleasant experience you’ve encountered with our call centre and stores regarding your blacklisting request.
To assist you promptly, please provide us with the Cell C number in question so we can suspend the line to prevent further unauthorized usage. Additionally, we will email you a blacklisting form. Kindly complete and return it for further assistance with blacklisting your device.
Thank you for your patience, and we will ensure this matter is resolved as quickly as possible.
Kind regards,
Cell C | GM
We sincerely apologize for the unpleasant experience you’ve encountered with our call centre and stores regarding your blacklisting request.
To assist you promptly, please provide us with the Cell C number in question so we can suspend the line to prevent further unauthorized usage. Additionally, we will email you a blacklisting form. Kindly complete and return it for further assistance with blacklisting your device.
Thank you for your patience, and we will ensure this matter is resolved as quickly as possible.
Kind regards,
Cell C | GM
Cell C's reply21 Jan 2025, 17:14
Official
Dear Jill Jade Ross,
We sincerely apologize for the unpleasant experience you’ve encountered with our call centre and stores regarding your blacklisting request.
To assist you promptly, please provide us with the Cell C number in question so we can suspend the line to prevent further unauthorized usage. Additionally, we will email you a blacklisting form. Kindly complete and return it for further assistance with blacklisting your device.
Thank you for your patience, and we will ensure this matter is resolved as quickly as possible.
Kind regards,
Cell C | GM
We sincerely apologize for the unpleasant experience you’ve encountered with our call centre and stores regarding your blacklisting request.
To assist you promptly, please provide us with the Cell C number in question so we can suspend the line to prevent further unauthorized usage. Additionally, we will email you a blacklisting form. Kindly complete and return it for further assistance with blacklisting your device.
Thank you for your patience, and we will ensure this matter is resolved as quickly as possible.
Kind regards,
Cell C | GM