1 reviews | Active since May 2016

26 Sept 2018, 21:10

Poor C Fiber Support and Cell C

When something seems to be too good too be true, it is. Cell C, C Fibre support is as cheap as there prices. OpenServ has done the installation quickly. First stock of the router is issue, now the setup of it with the username and password generated by there system. The sub contractor came late in the evening to deliver and do setup and connection,however the credentials provided to her is not correct. She phone varoius support numbers without any success. Cell C Technical support is available untill 23:00, but when you call them they have to send email to team who is only working office hours. If they have mailed me the credentials after 24 hours as promised, no problem would have experienced. Cell C support to C Fibre is not exciting, useless and stressful. 27 Sep will be 4th day and no email. If I knew this before hand, I would have gone with other ISP, not linked to Cell C. The. I am not even talking about the recent, constant poor Cellphone signal in Heuweloord. It use to be 100%, now you cannot access internet or receive calls most of the time. Always excuses excuses excuses

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Replies (2)
Cell C
Cell C's reply27 Sept 2018, 07:39
Official

Good morning Riaan

We apologize for the poor service you have experienced. This is not the standard of service we want for our customers.

We will get one of our team members to contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply28 Sept 2018, 12:41
Official

As per feedback, you have been assisted with this matter.

Regards

Cell C | PN