1 reviews | Active since Aug 2018
Poor business practice
Companies like Cell C should cease to exist. As a "tech company", they are behind. Long story short. I was a victim of Identity Theft. I then listed myself to the SAFPS database after I was advised to due to various stores coming after me for payments. The said stores cleared my name and sent sorry letters. 2 years later I got a call from the vultures demanding that I pay cell c for devices that I took at their Mpumalanga store. Mind you, I'm based in CPT. I have never been in Mpumalanga before. All the shenanigans that involved my ID took place in Mpumalanga.
I then sent Cell C the ID that was sent to me by the investigators from previous stores and requested that they clear my name as my ID was cloned. I did not lose my ID whatsoever. Cell C never responded, all they did was to close the accounts and then keep quiet. This year I decided to apply for a contract device and was shocked to learn that Cell C listed me as a *****ster at SAFPS. What I can't understand is that if they also use SAFPS to check *****, how come they did not pick up the listing on their database?
How come SAFPS did not ask the relevant question before listing me as a *****ster? I mean I listed myself to prevent the ****mer from doing more damage to my credit. This is frustrating; I now have to run around every time I need credit. This was poor practice from Cell C.
By the way, my first contract and the last was with Cell C back in 2012.
Thank you for contacting Cell C.
We want to extend my deepest apologies for the distressing experience you've had with us. Your situation is of utmost concern to us, and we truly regret any inconvenience it has caused.
Your query has been escalated to our management team for immediate investigation. We understand the gravity of the situation and are committed to addressing it with the utmost urgency. It is deeply concerning to hear about the issues you've faced with identity theft and the subsequent impact on your credit profile.
Please rest assured that we will thoroughly investigate the circumstances surrounding your case and take appropriate actions to rectify any errors or oversights on our part. Your satisfaction is our priority, and we will do everything within our power to ensure that your concerns are resolved to your satisfaction.
Once again, We apologize for any distress this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We want to extend my deepest apologies for the distressing experience you've had with us. Your situation is of utmost concern to us, and we truly regret any inconvenience it has caused.
Your query has been escalated to our management team for immediate investigation. We understand the gravity of the situation and are committed to addressing it with the utmost urgency. It is deeply concerning to hear about the issues you've faced with identity theft and the subsequent impact on your credit profile.
Please rest assured that we will thoroughly investigate the circumstances surrounding your case and take appropriate actions to rectify any errors or oversights on our part. Your satisfaction is our priority, and we will do everything within our power to ensure that your concerns are resolved to your satisfaction.
Once again, We apologize for any distress this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter.
Regards,
Cell C | TM
Thank you Cell C team for changing my status from *****ster to victim to the SAFPS database. Much appreciated.
With this effort, I have learned that I will never be approved for a cellphone contract again as this has *****ed my credit profile. Been declined 3 times already. I don't know if this is a good thing for me since the *****ster that has been having fun with my profile would no longer get cellphone devices in my name. However this does not take away the fact that my lively hood has been scarred for life. I shall look on the bright side, whatever that may be.
Thank you Cell C team for changing my status from *****ster to victim to the SAFPS database. Much appreciated.
With this effort, I have learned that I will never be approved for a cellphone contract again as this has *****ed my credit profile. Been declined 3 times already. I don't know if this is a good thing for me since the *****ster that has been having fun with my profile would no longer get cellphone devices in my name. However this does not take away the fact that my lively hood has been scarred for life. I shall look on the bright side, whatever that may be.