Poor, Bad very bad service with Cell C as a whole

Hello there

Today marks exactly 7 days of No network, I am not able to use my phone another unless it connected to WiFi. My phone shows “ No service “ I have called Cell C customer service several times and each consultant it’s got a different story, rather option than solutions I have been at the Cell C store in Balfour Park Johannesburg where the 1st Cell C referred me to.

When I insert my sim card in my friends phone, my phone sim card work perfectly well and I have inserted my friend’s Cell C SIM card in my phone and it worked perfectly well and her husband’s Cell C simcard works perfectly well.

At the Cell C store the consultant advised me to buy a SIM card and do a sim swap, sim swap was a success however my phone still says “NO SERVICE” I phoned Cell C customer line, they told me to go back where I bought the phone which is Cell C Balfour & they told me to call Cell C consultant she checked if my phone is Black listed and she checked if my number is Black listed nor my phone nor my number that is black listed. If then so why is that for 7 days that I am not able to use my phone with my Cell C simcard. The consultant at Balfour Cell C store advised me to lose my number and get a new simcard which she offered it, however I was not able to because it showed the same problem “ NO SERVICE”. They then inserted my SIM card in their phone and their simcard in my phone it worked perfectly well in their phone no network issues and also their simcard worked perfectly well on my phone no network issues at all. I am desperate for a solution. I need a full access to my phone.