Poor attitudes, poor service

Simply wanted to terminate my contract but had some hassles on the way. Upon calling them, I was transferred to other department but before I can get transferred, they ask for ID so that it can help the next agent. I get transferred and the next agent asks for my ID, then asks security question for ID again, then you are put on hold not knowing when they will get back to you so cut the call and try again, rinse & repeat process. At the end of the call, you cant give a rating as there is an error message as I was busy talking to the agent, she cuts me off and ends the call to rate the service, so here I am leaving my rating for the terrible service I received.