Poor attitude

After a happy 2 year relationship with CellC, I have experienced a few months of service that can best be called disgusting.<br> <br> On 20 August I had been promised a technician would be sent to evaluate the quality of service in my area (***) and I would be contacted within 2 business days. When this did not happened and I made a follow up call I was told the network department would not contact me.<br> <br> Eventually a week later I received a call and was informed the quality of service was poor but there were no plans to fix this.<br> <br> Today after having my connectivity dropped, yet again, I decided to cancel my contract. However I was told my contract would only be cancelled when it expires (***)<br> <br> It is greatly upsetting that a company has the power to force a customer to pay for services it can no longer deliver.<br> Even worse, is the practice of placing innocent people, with little to no power, in front of the customer and have them to deal with problems that are the result of poor or ineffective business practices.<br> <br> Service used to be great in my area, today I can longer make use of it.<br>