DS
Dawie S

1 reviews | Active since Nov 2009

23 Aug 2017, 03:20

Poor assistance with unauthorized subcriptions

On 17 August 2017 my pre-paid airtime account have fallen victim to *******, wiping out my pre-paid balance in one day by subscribing to 4 different "service providers" ,who are nothing else than ****s who hack in on your phone, and subscribe to their own "services" without your consent, and also making it impossible to cancel the "subscription". Long story short: Cell C used to have available on their website your full usage history since your last recharge, but have stopped making this information available, at least in my case. I am thus unable to see the exact dates, times and amounts ****** from my account. This information is crucial for me to be able to claim back my ****** money from Mira Networks, the bunch of ****s who administrates the *****ing of funds by providing "subscription services" to unsuspecting Cell C customers. Cell C also claims that they use a double Opt-In system to protect their customers from unauthorized deductions on their accounts. I never received any SMS to authorize any subscription. This gives me the idea that this may be an in-house ****. Please note that I you do not provide me with the information that I requested from you, that I will proceed to lay charges of of theft and ***** at the SAPS.

0
Replies (3)
Cell C
Cell C's reply23 Aug 2017, 08:12
Official

Good morning Dawie

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply23 Aug 2017, 12:56
Official

Derrick confirmed that he has contacted you and assisted with this matter. He advised that MIRA confirmed that you subscribed to the service and attached confirmation from MIRA as per your request.

Regards

Cell C | PN

Best regards,

DS
Dawie S's update08 Sept 2017, 01:45
Reviewer Update
I have requested Mira Networks for a refund of the money ****** from my prepaid Cell C account. Lets wait and see if they comply. If not, I will take the matter further.