POOR AND UNPROFESSIONAL SERVICE

On the 16/09/2018 I went to Cell C Mall of the North to buy a phone. I bought a Cell C summit cash served by Kwena who later gave to Lebogang Leballo who finished off serving me. They opened the phone, registered a sim card, the phone was working then I was given a phone and a box separately. the box had a charger, head phones manual and a sim card holder, I then left. Monday of the 24th the charger stopped working completely, by that time I was out of the province and only came back to the province yesterday, Friday of the 28/09/2017. The box and everything was in Polokwane the time I was away. I had only the phone and the charger with me. Today, the 29/09/2018 I went to cell c mall of the north to report this and seeking assistance, I was there attended by a trainee by the name of Mixo who then went to ask her Supervisor (Kwena) for advice and Kwena said I must leave the phone with them. He didn't even want to assist he kept on telling his trainee what to tell me. I told them I cant leave without a phone for seven days, its not even a month since I bought this phone and its original charger is already not working. then Kwena went on saying what if I the customer broke the charger. now I don't understand how can an old woman like me 37 years old break a charger. I am really disappointed with this kind of service. The manual clearly says, I quote " if your phone or any of its accessories do not function normally, then visit your nearest authorised service facility. the qualified personnel will assist you and if necessary will arrange for service". I was not assisted there instead the supervisor was busy yelling at the trainee what to tell me. nothing that stipulate as if any of the accessories is not working you will have to return the whole set, like the phone and accessories for repairs. the phone is charging normally at home with other charger but because its a new phone I prefer to use its original phone. I felt disrespected and underestimated by the Cell C staff. They were just not interested, the trainee didn't know what to do but her supervisor didn't show any interest in assisting me as the customer. Even when I said I cant leave this phone because of a charger only and remain without a phone for 7 days Kwena didn't come up with a solution to me as a customer. I left there angry with no assistance at all. this means I must go and spend money and buy another charger as I cant keep on sharing the charger!!!

HERE ARE THE DETAILS OF THE PHONE I BOUGHT AS PER INVOICE : 1x Cell C Summit Blue and Gold 8GB ********** ********** 2

but the phone is black and gold