1 reviews | Active since Aug 2013
Poor and misleading consultants
At the end of August 2015 i called the Cell C retentions department to cancel my contract then i was informed that i would be charged a fee for early cancellation as my contract is due to end on the 3rd Oct 2015. I then called again on the 3rd September 2015 to cancel my contract which is in line with the 30 day cancellation period and i was told that they will not be able to cancel as my contract only ends in Oct so i need to call after my September debit order has gone through in order for them to cancel before i get my VAS benefits on the 1st of October. I just called them this morning and the goal posts have been moved, now i was told that it will take 30days for my contract to be cancelled which means my accounts will be debited again in Oct. Honestly this is appalling service considering the fact that I've been calling since August and was mislead to the point where i have to pay for an extra unnecessary month. I've been on unpaid maternity leave but ive been paying my account on time, not once has a debit order bounced from my account. I'm absolutely disgusted and vow to never take out a contract with Cell C ever again.
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Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do
expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
