Poor and bad customer service

I'm extremely disappointed at the service received from Cellc. For the past week and half I've been struggling to get network connection. Called cellc customer service they gave me a link and follow steps of connection via roaming activation and register my network operating via Vodacom . I've tried that more than 20time to no success. You call them their line are busy unable to get support from the technical team. Why as a customer should I go through such torture fr me to consume services I paid for. This network has really failed me after more than a decade being a loyal contract customer I get such dissapointin service. Their Twitter account not assisting i refers my query to them no positive outcome and a guy by name of Katlego Mohale contractor team leader also failed to support me. If this is not resolved I'm definitely migrating all my services to another network. I might be just a customer but they losing out on a customer who remained with them for over 14yrs..bad customer service bunch of *********** individuals running a circus business. ***