Poor and Appalling Services from Cell C I was Mis Sold

i have been mis sold , my contract ends in September and when i took the contract out i was told that i get a free screen change however when i called to claim that facilities i was now told that they can not repair my screen cause i had 12 months to claim . i was not told that at Point of sale , i also took a new contract out and that was not even told the second time . I had also purchased a WiFi router and my data allowance changed without out any confirmation or heads up that it was changed due to my contract ending . Again i was mis sold . the services i am reviving is very poor and appalling , Spoke to a Retention's agent by the name of Tshegofatso Maphanga Located in JHB CBD who refused to spell her name and let me speak to a line manage i had to call from a friends phone and got through a manager by the name of Da***eng MaICHU. Why is it every time i called Cell C and requested for a manager they are always in a meeting and why are the agents so Rude .