Poor aftersales and customer care

I have no other choice but to raise my problem on this platform.

I have data issued with Cell C LTE home rooter, I have a avg. download speed of 0.46 - 0.67mbps and this has been carrying on for 3 months, I have done all the setting I have phone them countless times I have used the reporting channels 2 times and have 2 case numbers.

I asked for a estimated timeline today in which my problem will be resolved and the agent advised that she does not know I asked if it will be resolved at all and she could not answer me, so it is save to assume that I must live with this problem for 24 months. the LTE rooter is costing me R 1000.00 per month so that means that I will loose R 24000.00

I asked the direct contact number of management and were given **** numbers and or numbers that does not exist. They blatantly lie to me is it to protect themselves or to protect management, who knows.

I have been a client of Cell C since 2006 and as my contracts finish I will not renew them, never before have I been so disappointed in Cell C.

I hope there will be a resolve to this matter