JS
Jabriel S
1 reviews | Active since Aug 2014
16 Jun 2018, 05:21
Poor adminstration by Cell C
I had various problems with my invoicing during the contrat. My contract was suppose to contract terminate as per various telephonic conversations to Cell C. I was again billed this month the amount of R347.45. It seems like My contract will never terminate as per my requests. When you phone the call centre you are not satifactory assisted. Please terminate my contract and refund me!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
16 Jun 2018, 06:59Good morning Jabriel
We will ensure that your contract is cancelled as per your request. Apologies the poor service.
A team member will contact you.
Regards
Cell C | PN
Best regards,
Cell C's reply16 Jun 2018, 06:59
Official
Good morning Jabriel
We will ensure that your contract is cancelled as per your request. Apologies the poor service.
A team member will contact you.
Regards
Cell C | PN
Best regards,
JS
Jabriel S's updateReviewer Update
16 Jun 2018, 07:38What about the refund for this month's debit order amount as mentioned?
JS
Jabriel S's update16 Jun 2018, 07:38
Reviewer Update
What about the refund for this month's debit order amount as mentioned?
Cell C's replyOfficial
19 Jun 2018, 08:40Lungi could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Jun 2018, 08:40
Official
Lungi could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
19 Jun 2018, 12:31Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Jun 2018, 12:31
Official
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Best regards,
JS
Jabriel S's updateReviewer Update
21 Jun 2018, 08:48I was contacted by Lungi that the contract will be cancelled/terminated and that i will be refund within 3 to7 days.
JS
Jabriel S's update21 Jun 2018, 08:48
Reviewer Update
I was contacted by Lungi that the contract will be cancelled/terminated and that i will be refund within 3 to7 days.
Cell C's replyOfficial
21 Jun 2018, 09:19Yes, she did and as per the system the refund was processed yesterday and you should be expecting it between 3-7 working days.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Jun 2018, 09:19
Official
Yes, she did and as per the system the refund was processed yesterday and you should be expecting it between 3-7 working days.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
21 Jun 2018, 09:20Yes, she did and as per the system the refund was processed yesterday and you should be expecting it between 3-7 working days.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Jun 2018, 09:20
Official
Yes, she did and as per the system the refund was processed yesterday and you should be expecting it between 3-7 working days.
Regards
Cell C | PN
Best regards,