KM
Keith M
1 reviews | Active since Mar 2009
25 Sept 2025, 11:25
Poor Admin, threatening behaviour
I received a call from Cell C debit collection agency MBS stating I had been handed over for a debt due to Cell C. I only have a simple debit order with Cell C.
This is not the first time this happened but I am certainly considering switching to Vodacom or Openserve who seem to be much more on the ball.
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
25 Sept 2025, 11:38Dear Keith,
We sincerely apologise for the inconvenience caused.
We understand your frustration regarding the call from our debit collection agency. Please be assured that we take your concerns seriously and will investigate your account to ensure everything is in order. We appreciate your patience and value your continued support.
Regards,
Cell C | CM
We sincerely apologise for the inconvenience caused.
We understand your frustration regarding the call from our debit collection agency. Please be assured that we take your concerns seriously and will investigate your account to ensure everything is in order. We appreciate your patience and value your continued support.
Regards,
Cell C | CM
Best regards,
Cell C's reply25 Sept 2025, 11:38
Official
Dear Keith,
We sincerely apologise for the inconvenience caused.
We understand your frustration regarding the call from our debit collection agency. Please be assured that we take your concerns seriously and will investigate your account to ensure everything is in order. We appreciate your patience and value your continued support.
Regards,
Cell C | CM
We sincerely apologise for the inconvenience caused.
We understand your frustration regarding the call from our debit collection agency. Please be assured that we take your concerns seriously and will investigate your account to ensure everything is in order. We appreciate your patience and value your continued support.
Regards,
Cell C | CM
Best regards,
Cell C's replyOfficial
25 Sept 2025, 11:41Dear Keith,
Thank you for reaching out.
we sincerely apologise for the inconvenience caused regarding the call from our debit collection agency. We’ve reviewed your concern and would like to assist further. Are you reachable on *** so we can discuss this with you directly?
Cell C | CM
Thank you for reaching out.
we sincerely apologise for the inconvenience caused regarding the call from our debit collection agency. We’ve reviewed your concern and would like to assist further. Are you reachable on *** so we can discuss this with you directly?
Cell C | CM
Best regards,
Cell C's reply25 Sept 2025, 11:41
Official
Dear Keith,
Thank you for reaching out.
we sincerely apologise for the inconvenience caused regarding the call from our debit collection agency. We’ve reviewed your concern and would like to assist further. Are you reachable on *** so we can discuss this with you directly?
Cell C | CM
Thank you for reaching out.
we sincerely apologise for the inconvenience caused regarding the call from our debit collection agency. We’ve reviewed your concern and would like to assist further. Are you reachable on *** so we can discuss this with you directly?
Cell C | CM
Best regards,
KM
Keith M's updateReviewer Update
25 Sept 2025, 13:15yes
KM
Keith M's update25 Sept 2025, 13:15
Reviewer Update
yes
Cell C's replyOfficial
25 Sept 2025, 13:38Thank you for the information provided. Your details will be forwarded to our support team, and one of our agents will reach out to you soon.
Regards,
Cell C | ZM
Regards,
Cell C | ZM
Best regards,
Cell C's reply25 Sept 2025, 13:38
Official
Thank you for the information provided. Your details will be forwarded to our support team, and one of our agents will reach out to you soon.
Regards,
Cell C | ZM
Regards,
Cell C | ZM
Best regards,
KM
Keith M's updateReviewer Update
29 Sept 2025, 09:24What a shambles. Cell C have now confirmed they are at fault and there is no money due however they have not informed their debt collectors MBD who are still constantly phoning me. Be very wary people of Cell C and their ***** account practices.
KM
Keith M's update29 Sept 2025, 09:24
Reviewer Update
What a shambles. Cell C have now confirmed they are at fault and there is no money due however they have not informed their debt collectors MBD who are still constantly phoning me. Be very wary people of Cell C and their ***** account practices.
Cell C's replyOfficial
29 Sept 2025, 09:42Dear Keith,
We sincerely apologize for the inconvenience caused.
We acknowledge the error on our side and are urgently ensuring that our records are updated so that our debt collection partners, MBD, are informed immediately. Your patience is greatly appreciated while we resolve this.
Regards,
Cell C | CM
We sincerely apologize for the inconvenience caused.
We acknowledge the error on our side and are urgently ensuring that our records are updated so that our debt collection partners, MBD, are informed immediately. Your patience is greatly appreciated while we resolve this.
Regards,
Cell C | CM
Best regards,
Cell C's reply29 Sept 2025, 09:42
Official
Dear Keith,
We sincerely apologize for the inconvenience caused.
We acknowledge the error on our side and are urgently ensuring that our records are updated so that our debt collection partners, MBD, are informed immediately. Your patience is greatly appreciated while we resolve this.
Regards,
Cell C | CM
We sincerely apologize for the inconvenience caused.
We acknowledge the error on our side and are urgently ensuring that our records are updated so that our debt collection partners, MBD, are informed immediately. Your patience is greatly appreciated while we resolve this.
Regards,
Cell C | CM
Best regards,
KM
Keith M's updateReviewer Update
29 Sept 2025, 09:47MBD just phoned again demanding money, didn't know anything about the error, just want the money. Get you act together Cell C. This is unacceptable
KM
Keith M's update29 Sept 2025, 09:47
Reviewer Update
MBD just phoned again demanding money, didn't know anything about the error, just want the money. Get you act together Cell C. This is unacceptable
Cell C's replyOfficial
29 Sept 2025, 10:05Dear Keith M,
We are urgently following up with MBD to ensure they are fully informed about the error and that no further calls are made to you regarding this matter. We appreciate your patience while we resolve this as a priority.
Regards,
Cell C | CM
We are urgently following up with MBD to ensure they are fully informed about the error and that no further calls are made to you regarding this matter. We appreciate your patience while we resolve this as a priority.
Regards,
Cell C | CM
Best regards,
Cell C's reply29 Sept 2025, 10:05
Official
Dear Keith M,
We are urgently following up with MBD to ensure they are fully informed about the error and that no further calls are made to you regarding this matter. We appreciate your patience while we resolve this as a priority.
Regards,
Cell C | CM
We are urgently following up with MBD to ensure they are fully informed about the error and that no further calls are made to you regarding this matter. We appreciate your patience while we resolve this as a priority.
Regards,
Cell C | CM
Best regards,
KM
Keith M's updateReviewer Update
30 Sept 2025, 09:29Still no feedback, is it resolved, can I except more threatening calls from debt collectors. Time to move to Openserve methinks
KM
Keith M's update30 Sept 2025, 09:29
Reviewer Update
Still no feedback, is it resolved, can I except more threatening calls from debt collectors. Time to move to Openserve methinks
Cell C's replyOfficial
30 Sept 2025, 09:53Dear Keith Matier,
We sincerely apologise for the continued inconvenience. Please be assured that our team has urgently escalated your case and is working directly with MBD to ensure that your name is removed from their records.
Our team will provide you with feedback as soon as the update has been confirmed. We greatly appreciate your patience while we resolve this matter.
Cell C | CM
We sincerely apologise for the continued inconvenience. Please be assured that our team has urgently escalated your case and is working directly with MBD to ensure that your name is removed from their records.
Our team will provide you with feedback as soon as the update has been confirmed. We greatly appreciate your patience while we resolve this matter.
Cell C | CM
Best regards,
Cell C's reply30 Sept 2025, 09:53
Official
Dear Keith Matier,
We sincerely apologise for the continued inconvenience. Please be assured that our team has urgently escalated your case and is working directly with MBD to ensure that your name is removed from their records.
Our team will provide you with feedback as soon as the update has been confirmed. We greatly appreciate your patience while we resolve this matter.
Cell C | CM
We sincerely apologise for the continued inconvenience. Please be assured that our team has urgently escalated your case and is working directly with MBD to ensure that your name is removed from their records.
Our team will provide you with feedback as soon as the update has been confirmed. We greatly appreciate your patience while we resolve this matter.
Cell C | CM
Best regards,
KM
Keith M's updateReviewer Update
01 Oct 2025, 10:06Still not resolved with Cell C debt collectors. I caution people to be wary of Cell C, they cannot seem to resolve their own errors. More than a week since they handed me over for their error and they just cannot seem to fix it.
KM
Keith M's update01 Oct 2025, 10:06
Reviewer Update
Still not resolved with Cell C debt collectors. I caution people to be wary of Cell C, they cannot seem to resolve their own errors. More than a week since they handed me over for their error and they just cannot seem to fix it.
Cell C's replyOfficial
01 Oct 2025, 10:11Dear Keith Matier,
Please accept our sincerest apologies as we continue to follow up on this matter. We will revert to you shortly.
Regards
Cell C | NT
Please accept our sincerest apologies as we continue to follow up on this matter. We will revert to you shortly.
Regards
Cell C | NT
Best regards,
Cell C's reply01 Oct 2025, 10:11
Official
Dear Keith Matier,
Please accept our sincerest apologies as we continue to follow up on this matter. We will revert to you shortly.
Regards
Cell C | NT
Please accept our sincerest apologies as we continue to follow up on this matter. We will revert to you shortly.
Regards
Cell C | NT
Best regards,
Cell C's replyOfficial
01 Oct 2025, 10:12Dear Keith,
We sincerely apologise for the ongoing inconvenience and completely understand your frustration. Please be assured that your case remains urgently escalated, and our team is actively working with MBD to ensure that your name is removed from their records.
We will provide you with an update as soon as the correction is confirmed. We truly appreciate your patience while we resolve this matter and regret the delay in rectifying our error.
Regards,
Cell C | CM
We sincerely apologise for the ongoing inconvenience and completely understand your frustration. Please be assured that your case remains urgently escalated, and our team is actively working with MBD to ensure that your name is removed from their records.
We will provide you with an update as soon as the correction is confirmed. We truly appreciate your patience while we resolve this matter and regret the delay in rectifying our error.
Regards,
Cell C | CM
Best regards,
Cell C's reply01 Oct 2025, 10:12
Official
Dear Keith,
We sincerely apologise for the ongoing inconvenience and completely understand your frustration. Please be assured that your case remains urgently escalated, and our team is actively working with MBD to ensure that your name is removed from their records.
We will provide you with an update as soon as the correction is confirmed. We truly appreciate your patience while we resolve this matter and regret the delay in rectifying our error.
Regards,
Cell C | CM
We sincerely apologise for the ongoing inconvenience and completely understand your frustration. Please be assured that your case remains urgently escalated, and our team is actively working with MBD to ensure that your name is removed from their records.
We will provide you with an update as soon as the correction is confirmed. We truly appreciate your patience while we resolve this matter and regret the delay in rectifying our error.
Regards,
Cell C | CM
Best regards,