Poor admin ruins my credit record

I had the most annoying and disgusting experience with this lame excuse for a company , whereby an account was opened in my name with invalid charges. Due to lack of payment my credit profile was flagged with a bad payment record. There is no way of contacting their legal or collections department other than through Facebook and their useless customer contact centre. All you get is one big black hole (very appropriate company logo). After 2 months of Facebook chats, still no resolution even though their accounts dept admitted to the fault and promised to reverse the charges and clear my credit profile. This week I received 2 threatening communications from their debt collectors. They handed my account over for a measly R184 which I dont even owe them - by their own admission

Seems their accounts and legal departments dont talk, and then we consumers have to suffer.

This is a very a dishonest and ********* company. Dont give them your hard earned cash.