Poor accountability and upholding agreements on promotions

<p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Times New Roman">&nbsp;This a complaint about the lack of proffessionalism in service im receiving from Cell C. After applying or a contract package, </font><font size="3" color="#000000" face="Times New Roman">I was advised that the app**** for contract was approved. When I went for collection was told that there isn't stock. Now(Sat 7 May)&nbsp;I'm called by Phakamani to collect the device as they now have stock. When I got to the store they tell me that I have to reapply, and&nbsp;so&nbsp;by Sunday(They rewuire me to resubmit newly acquired bank statements)&nbsp;bacause the promotion is ending. Why is it now got to be my problem. My application was approved and now that they have stock we should carry on where we left off. The consultant&nbsp;had me shlep all the way to south gate then he tells me that there is an error on the system because of an old cancelled&nbsp; contract&nbsp; and that we have gone over seven days of the approval.&nbsp; It went over seven days because they Cell c was&nbsp;awaiting stock. I can't be penalised for that and have to be expected to&nbsp;pay R100 more for the device. R2400 more than&nbsp;the initially&nbsp;budgeted amount and&nbsp;is costly even if its in spread over in two years.&nbsp; Can someone at Cell C take accountability on this matter. I was told to wait for the stock of the Wi Fi rooter now that they have stock there are issues. </font></p> <p>&nbsp;</p>