POOOR SERVICE

The service I have recieved from Cell C is beyond dissapointing when taking into consideration that I have been with this network for at least ten years.

I logged a query on 02 March 2021 in which I was told the technical department would review and revert. The issue was that I could not access the internet using my router which is crucial as I work from home. Since then I have had to buy data on a daily basis in order for me to work. I have been inconvinienced with having to travel to the office all the while I pay a monthly fee with cell c for data services.

The initial person to assist tested the my router and sim card and assured me that this was a technical issue as these devices where both fine. The next person advised that I do a sim swap, which I did without any success to my initial issue. I have since had no feedback, called numerous times to resolve this and not to mention have zero empathy from the customer service team.

This has been the absolute worst experience I have had with this network. Appaulling would be an understatement of the poor service I have recieved.

2 weeks later still no resolve yet my debit order continues to run on time without fail!