Policy was canceled due to *********** staff

I am very upset with the cancellation of my policy and the horrible service that I have received 3 times when I called your call centre to address this matter.<br> <br> Around July last year I changed my banking details, I informed C-Surance by means of a call. I than called again on the 14/07/14 and provided the new banking details. Apparently this instruction (updating of my profile with the new account) was not followed through. Yes I do not check my bank statement to see who is debiting and who is not this is because I thought I was dealing with competent companies, which C-Surance has proved my belief to be wrong.<br> <br> I than called on the 12/05/15 to insure my new phone and this was the first time I was made aware that I do not have insurance policy with C-Surance, this of cause made me very angry, to find out 10 months later that my policy is inactive.<br> I then asked the call centre agent that I spoke to on the 12/05/15 to retrieve the records of the call that I made on the 14/07/14, she informed me that it will take 3 days, and she will call me when she has the records, this of cause did not happen.<br> I than called on the 18/05/15 to follow up on the lack of response, I had to make 6 call