RH
Ronel H
1 reviews | Active since Jul 2011
05 Oct 2017, 06:46
Please train your people!
I visited Cell C Mall of the south during September to enquire about changing my current data package to a different one(from 20G to 40G). I was advised by your consultant that this is possible, but i should do it closer to month end, otherwise i will pay extra charges and also lose my data allocation for the month. I therefor went back Saturday the 30th of September, and this time another person told me its not possible and he cant assist me! Can you please train your people so that they can stop wasting people's time and money!!!
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
05 Oct 2017, 07:59Good morning Ronel
Thank you for notifying us of the above.
Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the store manager to have this kind of behavior rectified.
We want all our customers to be given proper service.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Oct 2017, 07:59
Official
Good morning Ronel
Thank you for notifying us of the above.
Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the store manager to have this kind of behavior rectified.
We want all our customers to be given proper service.
Regards
Cell C | PN
Best regards,