Please take your momney

Good day Please can someone assist, before my contract gets cut. The problem I am having is that my debit order didn't go thru this month, my pay day was on Saturday 25 Feb 2023, and there was a delay in my salary reflecting, by then Cell C tried debiting my account and the debit order was not full filled. I immediately called CELL C to see how we can resolve this problem, I was then told that Cell C will run the debit order again, and was given the following case number: ***. Then on Monday theN 27 Feb 2023, CELL C did call and we told them to please debit, and they said ok. But to date nothing as happened, I did call CELL C again on 28 Feb and spoke to Neo, who was very CONFUSED as to our request, all she can say is that they are navigating the query, to come back and still help with nothing. ALL THAT WE WANT IS TO KNOW WILL CELL C DEBIT OUR ACCOUNT FOR END FEB 2023 PAYMENT OR MUST WE DO A EFT, THIS IS ALL THAT WE BEEN ASKING SINCE 25 FEB 2023. Please let us know how to make payment????