SN
Sibongiseni N

1 reviews | Active since Aug 2014

27 Mar 2019, 15:17

Please Stop Debiting My Account I don't owe you

Yesterday (26-03-2019) I went to Cell C Store at Cresta Mall and laid a complain about the service am getting from Cell C. Please find the notice of payment that was done last YEAR 25/04/2019 paying the balance of amount owed and I even mentioned on the e-mail that I am cancelling my contract, that was not all I also called the clients/complaints department telling them am cancelling my contract since it's paid off ( also check my e-mail below ). Now my account is debited every month( which is messing up my cheque account because of reversals every month ) and I have to reverse every transactions from Cell C because you also change the amounts on the debit order.

When I visited your STORE I was told that my contract was only cancelled last month Feb 21st 2019 which is shocking to me because I have long ago requested the contract to be cancelled. I am told R689 must be paid for all the months that my contract is active.

I am disputing this amount because I have cancelled this contract long ago. So why am I getting charge for something that's not my fault ? CAN YOU PLEASE CANCEL THIS DEBIT ORDER ON MY NAME PLEASE YOUR MESSING UP MY CREDIT PROFILE..

SHOULE I GET ANOTHER DEBIT ORDER FROM YOU GUYS WILL BE taking the legal steps against you and also contacting hello peter , social media platforms everywhere because this is a very bad service from Cell C. Wanted to take another contract but this this service am discouraging everyone that wants to do business with you.

Please cancel this debit order please

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Replies (1)
Cell C
Cell C's reply27 Mar 2019, 15:20
Official
We apologize for the frustrations you have experienced. Our team will be in touch to assist you.  Do expect a  call. 

Regards 
DA