Please stay away from Cell C

In Summary, I would recommend to stay away from Cell C. .

I have been requesting Cell C for two weeks for an FRG number that we need in order for my installation to take place at my apartment.

The only response I keep getting from Cell C is that "We are waiting for FrogFoot Fibre to provide us a reference number". Since Cell C support wouldn't follow up, I figured I would call instead.

Yet when I called them, Frogfoot said that it only takes 5-10minutes on Cell C's side to get a reference number in order for the installation to take place.

After sending numerous emails about the following issues: 1. Getting account statements 2. Reversing a payment for service I did NOT receive 3. Shifting my profile to the web profile 4. Getting an FRG number for my fibre installation,

I have not yet received any material information from Cell C. Until someone from Cell C can address this, I would recommend that you stay far way from Cell C (in particular with fibre installations), and go to Vumatel, Openserve, Frogfoot directly and ask which companies they recommend, because Cell C is clearly not someone you can rely on, and not for someone who doesn't have a lot of time asking for things to get sorted. (I must of spend at least a business day across the two weeks making phone calls and emails).

Thanks.