WB
Willie B
1 reviews | Active since Mar 2009
17 Jun 2025, 11:34
PLEASE restore my airtime balances and my 3 linked nrs on my CellC App
PLEASE restore my airtime balances and my 3 linked nrs on my CellC App ASAP.
I have called 135 call center nr twice. It was confirmed by the 1 agent (Jacob) that data charges have been deducted off the sim card in the cell phone but the mobile data is not switched on. I cannot confirm any balances of the sim card in the router as the nr is deleted off my App.
Every time the call was ended before any resolution and no-one calls back.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
17 Jun 2025, 12:20Dear Willie Brooks,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and frustration you have experienced with your Cell C App and airtime balances.
We understand how important it is to have access to your balances and linked numbers, and we are sorry for any difficulties you have encountered, including the unresolved calls and lack of feedback. Please be assured that your query has been escalated to our support team for urgent investigation and assistance.
A member of our team will contact you directly to resolve your issue as soon as possible. We appreciate your patience and the opportunity to assist you.
Kind regards,
Cell C | GM
Cell C | GM
Cell C's reply17 Jun 2025, 12:20
Official
Dear Willie Brooks,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and frustration you have experienced with your Cell C App and airtime balances.
We understand how important it is to have access to your balances and linked numbers, and we are sorry for any difficulties you have encountered, including the unresolved calls and lack of feedback. Please be assured that your query has been escalated to our support team for urgent investigation and assistance.
A member of our team will contact you directly to resolve your issue as soon as possible. We appreciate your patience and the opportunity to assist you.
Kind regards,
Cell C | GM
Cell C | GM
WB
Willie B's updateReviewer Update
17 Jun 2025, 16:13ABSOLUTELY SHOCKING RESPONSE & PHONE CALL from CellC!!!!!!
Snegugu Ntshangas called me and kept asking me the very same questions as what is written in the HelloPeter review. But received an SMS after the call that the matter has been closed (as if it is resolved?).
WHERE IS MY AIRTIME CELLC??????????
And I can still not see any balance via the App! Why break something like an App that works??
Snegugu Ntshangas called me and kept asking me the very same questions as what is written in the HelloPeter review. But received an SMS after the call that the matter has been closed (as if it is resolved?).
WHERE IS MY AIRTIME CELLC??????????
And I can still not see any balance via the App! Why break something like an App that works??
WB
Willie B's update17 Jun 2025, 16:13
Reviewer Update
ABSOLUTELY SHOCKING RESPONSE & PHONE CALL from CellC!!!!!!
Snegugu Ntshangas called me and kept asking me the very same questions as what is written in the HelloPeter review. But received an SMS after the call that the matter has been closed (as if it is resolved?).
WHERE IS MY AIRTIME CELLC??????????
And I can still not see any balance via the App! Why break something like an App that works??
Snegugu Ntshangas called me and kept asking me the very same questions as what is written in the HelloPeter review. But received an SMS after the call that the matter has been closed (as if it is resolved?).
WHERE IS MY AIRTIME CELLC??????????
And I can still not see any balance via the App! Why break something like an App that works??
WB
Willie B's updateReviewer Update
17 Jun 2025, 16:34No!
The airtime could not have been used as data as the mobile data on the nr is not switched on. The sim card is in a cellphone and was ONLY ON WIFI (mobile data is switched off). Hence this is totally incorrect and impossible that the airtime could have been used as data.
Please supply me with detailed debits of when and how much was deducted off airtime towards data.
Also, what about the airtime and/or data on the other 2 cellphone nrs? Why can CellC not take responsibility for their errors and the weak explanation of Snegugu Ntshangas (employee of CellC)?
If this is not resolve I will have to lay complaints with ICASA, the Consumer Council and/or the SAPS (theft and *****).
The airtime could not have been used as data as the mobile data on the nr is not switched on. The sim card is in a cellphone and was ONLY ON WIFI (mobile data is switched off). Hence this is totally incorrect and impossible that the airtime could have been used as data.
Please supply me with detailed debits of when and how much was deducted off airtime towards data.
Also, what about the airtime and/or data on the other 2 cellphone nrs? Why can CellC not take responsibility for their errors and the weak explanation of Snegugu Ntshangas (employee of CellC)?
If this is not resolve I will have to lay complaints with ICASA, the Consumer Council and/or the SAPS (theft and *****).
WB
Willie B's update17 Jun 2025, 16:34
Reviewer Update
No!
The airtime could not have been used as data as the mobile data on the nr is not switched on. The sim card is in a cellphone and was ONLY ON WIFI (mobile data is switched off). Hence this is totally incorrect and impossible that the airtime could have been used as data.
Please supply me with detailed debits of when and how much was deducted off airtime towards data.
Also, what about the airtime and/or data on the other 2 cellphone nrs? Why can CellC not take responsibility for their errors and the weak explanation of Snegugu Ntshangas (employee of CellC)?
If this is not resolve I will have to lay complaints with ICASA, the Consumer Council and/or the SAPS (theft and *****).
The airtime could not have been used as data as the mobile data on the nr is not switched on. The sim card is in a cellphone and was ONLY ON WIFI (mobile data is switched off). Hence this is totally incorrect and impossible that the airtime could have been used as data.
Please supply me with detailed debits of when and how much was deducted off airtime towards data.
Also, what about the airtime and/or data on the other 2 cellphone nrs? Why can CellC not take responsibility for their errors and the weak explanation of Snegugu Ntshangas (employee of CellC)?
If this is not resolve I will have to lay complaints with ICASA, the Consumer Council and/or the SAPS (theft and *****).
WB
Willie B's updateReviewer Update
17 Jun 2025, 16:42The 3rd sim card is not even in a device (neither a phone nor in a router) and CellC has not (been able to?) confirmed the airtime nor data balances on that sim card?
But how does CellC manage to deduct data charges off airtime when a sim card of the primary nr is in a cellphone and the mobile data has not been switched on for the cellphone at all?
But how does CellC manage to deduct data charges off airtime when a sim card of the primary nr is in a cellphone and the mobile data has not been switched on for the cellphone at all?
WB
Willie B's update17 Jun 2025, 16:42
Reviewer Update
The 3rd sim card is not even in a device (neither a phone nor in a router) and CellC has not (been able to?) confirmed the airtime nor data balances on that sim card?
But how does CellC manage to deduct data charges off airtime when a sim card of the primary nr is in a cellphone and the mobile data has not been switched on for the cellphone at all?
But how does CellC manage to deduct data charges off airtime when a sim card of the primary nr is in a cellphone and the mobile data has not been switched on for the cellphone at all?