nN
nichoals N
1 reviews | Active since Apr 2010
26 Jan 2016, 20:41
please re_ train staff
Hi I've called 140 customer care today and spoke to xolani.Asked him to assist me with my balance outstanding and to send me an email as I don't receive no letters or email from cellc.He rudely hang up the call.im so disappointed with the service that we get from cellc and wish I didn't take out a contract with you guys.I honestly think that he shud be trained more and can someone pls assist asap.
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Cell C's replyOfficial
27 Jan 2016, 08:23Hello nick9116,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the call centre Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the call centre Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Jan 2016, 08:23
Official
Hello nick9116,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the call centre Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the call centre Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,