1 reviews | Active since May 2016
Please provide customer service
<p>Over the course of 3 weeks I have tried repeatedly and without success to do the following:</p> <p> </p> <p>1. Set up wifi calling. Which was set up before and misteriously disappeared. Costing me lots of money while I should have been able to make use of the wifi calling benefit.</p> <p> </p> <p>2. Set up international roaming.</p> <p> </p> <p>3. Set up a self service pin. Not that I know what that is, but apperently, according to the computer voice when I call customer service, I need to get it.</p> <p> </p> <p>I have tried the chat function and messaging function on the Cell C app. I have tried calling customer care. I have gone throug numerous five security questions (pulling out my hair at the stupidity of it all) and have been on hold, have wasted my time....</p> <p> </p> <p>I need the above 3 issues to be resolved as in yesterday.</p>
Hi Petro
We'll get someone to assist you with these issues. Do expect a call.
Regards
Cell C | PN
Best regards,
Hi Petro
We'll get someone to assist you with these issues. Do expect a call.
Regards
Cell C | PN
Best regards,
Lungile has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Lungile has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Despite receiving an sms confirming that wifi calling has been activated it is still not working.
Also still awaiting other issues to be resolved.
Despite receiving an sms confirming that wifi calling has been activated it is still not working.
Also still awaiting other issues to be resolved.
I acknowledge that Customer Care tried to call me twice (consecutively) today. I was not available. When I am not able to answer my phone I need you to do the following:
1. Leave a voicemail. Perhaps explaining the progress? Giving an update? Confirming that the problem has been fixed?
2. Give me your direct number to enable me to call you back without having to be on hold at the call centre, which is a black hole.
3. Email me. Whatsapp me. Do whatever but try to communicate please.
4. Call again. Not 5 Seconds later. Maybe an hour later or something, allowing me to finish up my meeting or arrive at my destination if I happened to be driving (as an example) when you called the first time.
I await these issues to be resolved urgently.
I acknowledge that Customer Care tried to call me twice (consecutively) today. I was not available. When I am not able to answer my phone I need you to do the following:
1. Leave a voicemail. Perhaps explaining the progress? Giving an update? Confirming that the problem has been fixed?
2. Give me your direct number to enable me to call you back without having to be on hold at the call centre, which is a black hole.
3. Email me. Whatsapp me. Do whatever but try to communicate please.
4. Call again. Not 5 Seconds later. Maybe an hour later or something, allowing me to finish up my meeting or arrive at my destination if I happened to be driving (as an example) when you called the first time.
I await these issues to be resolved urgently.