Please may I get a call back.

Good day,

Hope you are well,

I have migrated 3 lines to prepaid over this year, when doing so payment needs to be made prior which I have done, however my account is still debited with the amount that was owed to close the account. When I called customer care, they have assured me all is paid up. Please can this is rectified by the accounts department so I am not debited going forward.

Regards