Please just refund me.

Cancelled my Fiber in January and got debited up until April. After I asked to please refund me I did receive a reply a few days later and was told it takes up to 14 working days. It has been a month now and I am simply just being ignored. I have been civilized thus far but clearly they don't deserve civilized communication.

Just refund me please and tell your consultants to start helping people as I was just moving from address and would have considered using your fibre services again if it wasn't for this complete lack of willingness to even just sending me a reply. Your products are great but your service level can be compared to our national goverment.