1 reviews | Active since Feb 2018
Please hold the calls. They’ve become a nuisance now
I have received a number of calls (at least 10 – probably more and latest at 1435 today) from various of your #s eg; +***2 in the last three weeks. Callers advise that you wish to migrate me from my existing UPFRONT PINNACLE 2GB 2020 TOPUP to an “Elevate” package. I asked one of the callers why the migration when you are still offering my Pinnacle package in your web site (https://www.cellc.co.za/cellc/voice-contract-detail/pinnacle). Caller could not provide an answer – not surprising. I have told some of these callers (Toheira, Claudine, Ishmael and possibly others) that a) I do not like the Elevate package choices being offered me and b) that I am not ready to migrate as I have a Pinnacle related case on the go with you that I wish to see finalised/resolved first (Case ref ***). Two of the callers stated that they would place a note against my number in your call list to the effect that, effectively, “don’t call me, I’ll call you” when I am ready to migrate. Doesn’t help, calls persist, usually a new person each time. Today’s call unanswered by me and I am now ignoring them
Request: please hold the calls. They’ve become a nuisance now
No response required. Your response will be the cessation of calls
Thank you
Thank you for contacting Cell C.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance. Regards
Cell C | MN
Thank you for contacting Cell C.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance. Regards
Cell C | MN
