CB
Carlien B
1 reviews | Active since Aug 2012
01 Mar 2021, 12:41
PLEASE HELP!!!
Good day, I am supposed to upgrade my contract. I changed banks a few months ago so I have been paying via EFT. A Cell C agent refused to handle my upgrade despite my payments being up to date...
I was told I had to give them my new bank details. I RECORDED THE CALL SO I HAVE IT AS PROOF AND WILL SHARE IT WITH YOU!
I did as requested and my old account was debited AGAIN and therefore sent back as unpaid because it isn't my account anymore...
I gave you my new bank details! Why wasn't it changed? As for the upgrade issue: I have been a cellc customer for 10 years...After 10 years of payments, why the sudden refusal to upgrade if my account is paid each month?
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Replies (2)
Cell C's replyOfficial
01 Mar 2021, 13:18Hi Carlien
Thank you for taking time to write to us.
Our Social Media Support Team will contact you to update your banking details and process your upgrade.
^MM
Thank you for taking time to write to us.
Our Social Media Support Team will contact you to update your banking details and process your upgrade.
^MM
Cell C's reply01 Mar 2021, 13:18
Official
Hi Carlien
Thank you for taking time to write to us.
Our Social Media Support Team will contact you to update your banking details and process your upgrade.
^MM
Thank you for taking time to write to us.
Our Social Media Support Team will contact you to update your banking details and process your upgrade.
^MM
CB
Carlien B's updateReviewer Update
01 Mar 2021, 13:35Hi, thank you for getting back to me! Will they be able to upgrade despite this payment mess? My phone payments are always up to date. Paying via EFT shouldn't count against me, should it?
CB
Carlien B's update01 Mar 2021, 13:35
Reviewer Update
Hi, thank you for getting back to me! Will they be able to upgrade despite this payment mess? My phone payments are always up to date. Paying via EFT shouldn't count against me, should it?