Please Help

Good day all,

I trust this e-mail finds you all well.

I please need your kind assistance with a matter I have been struggling with for almost 2 weeks now.

My details are:

Jan Adriaan Nel ID: *** 083 Cell: ***

On 12/01/2023 I app**** for a new contract at your Festival Mall store for the Samsung A33 and A7 tablet combo. Unfortunately the store did not have stock of the tablet, so I opted instead to do an online application. The application was approved and the devices were sent out on 16/01/2023. UNfortunately the delivery address was completely wrong, as the agent, Wanile, accidentally captured the wrong details on the system.

After numerous follow ups and correspondence between myself, the courier company (Courier It) and Cell C Customer Care, the devices were eventually returned to Cell C. I requested a final cancellation of the contract on 23/01/2023 and was issued reference no: ***. Yesterday 26/01/2023 I once again phoned Customer Care and queried about the cancellation and it was confirmed that it was indeed not on the system anymore and that I could go to the Cell C Festival Mall shop and apply for a contract. This morning I made one last phone call to Customer Care to confirm if everything was in order and yet again I was given the go-ahead.

Unfortunately Pumzile at the Festival Mall store could not assist me because it still had not shown as cancelled on her system. She went out of her way to assist me, by phoning Customer Care herself to try and escalate the problem, but even she was told that there was no supervisor on shift to help and that it would still take 2 working days to resolve. I was issued reference no: ***.

In light of above, can someone please assist me urgently as I really do believe that Cell C offers the best value for money and I honesly do not want to apply at another store. I currently have a contract and have received nothing but excellent service so far, appart from this inconvenience.

Your assistance will be greatly greatly appreciated as I need to settle the matter ASAP and apply for a new contract.

Best Regards Adriaan Nel