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Surei N

1 reviews | Active since Jul 2021

01 Sept 2022, 16:26

Please help cell c ****

Good day

I am absolutely disgusted by the accounts department and statement I received earlier today.

I was offered a R99 month to month 4 gigs data only Sim card. The gentleman offerede this after I settled both my contracts and didn't want to take out another contract.

He assured me that it was a month to month R99 cancel anytime, no contract.

I agreed on those terms.

Now I get a phone call saying I owe R2500 plus on *** contract that I took out. Which I called to cancel when the phone was ****** assuming it was a month to month as I was told on the phone. Where is the recording from your side? You say the calls are recorded???? Luckily I have proof of this. The gentleman advised me now that it was a 24 months contract not month to month contract so I was **** to and sold the Incorrect information. Were is the I am not going to leave this here. This is not fair and I have see ked legal advise. I really think this is absolutely shocking. How do you sell something saying it's no th to month cancel anytime then lie. Iv been battling so much that's why I cancelled my contracts and never even replaced the cellphone when it was ****** I can't afford this.

I will not pay for something I was not told of. Where did I sign for this?????? The Sim card was ****** and never replaced.

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Replies (1)
Cell C
Cell C's reply01 Sept 2022, 18:27
Official
Hi Surei Nel

Thank you for contacting Cell C. 

We have received the query regarding the billing on your account. 

We'll be in touch. 

Regards
^MP 

Best regards,