KT
Karin T
1 reviews | Active since Jan 2014
08 Apr 2024, 15:50
PLEASE GIVE ME CORRECT INFORMATION
I am ready to pull my hair out with CellC, no one seems to understand what I am asking. My contract EXPIRES on the 01/07/24, I am fully aware I have to give 30 days notice (1/06/24) that I will NOT be renewing/upgrading my contract. I DO NOT WANT ANY CONTRACT WITH CELL C AFTER THE 01/07/24. So if I do NOT renew my contact and it EXPIRES on the 01/07/24 WHY MUST I STILL MAKE A PAYMENT AT THE END OF JULY AS ACCOUNTS ARE PAID UP FRONT??? THIS WAS COMMUNICATED TO ME BY CELL C THAT MY ACCOUNT WOULD GO OVER TO PRE PAID ON THE 01/07/24 & DATA WOULD BE LOADED ON THE 01/07/24 & MY ACCOUNT WOULD BE DEBITED AT THE END OF JULY??? WHY??? I AM NOT RENEWING THE CONTRACT SO WHY MUST DATA BE LOADED AFTER CONTACT HAS BEEN TERMINATED???? IT JUST DOES NOT MAKE SENSE,.
PLEASE COULD SOMEONE WHO CAN SPEAK SENSE EXPLAIN THIS TO ME. I WANT TO KNOW WHEN MY LAST PAYMENT WILL BE IN AN EASY EXPLANATION AND PLEASE COMMUNICATE THIS VIA EMAIL AS I DO NOT WANT TO SPEAK TO SOMEONE ON THE PHONE.
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Replies (7)0
Replies (7)
Cell C's replyOfficial
08 Apr 2024, 16:15Dear Karin Torode,
Thank you for contacting Cell C.
We apologize for the frustration caused. Please note that for a normal cancellation, the contract cannot be canceled before 01/07/2024(expiry date). Should the contract be canceled on 01/07/2024, the last payment will be at the end of July for the benefits that will be loaded on 01/07/2024 + the handset fee.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We apologize for the frustration caused. Please note that for a normal cancellation, the contract cannot be canceled before 01/07/2024(expiry date). Should the contract be canceled on 01/07/2024, the last payment will be at the end of July for the benefits that will be loaded on 01/07/2024 + the handset fee.
Regards,
Cell C | GN
Best regards,
Cell C's reply08 Apr 2024, 16:15
Official
Dear Karin Torode,
Thank you for contacting Cell C.
We apologize for the frustration caused. Please note that for a normal cancellation, the contract cannot be canceled before 01/07/2024(expiry date). Should the contract be canceled on 01/07/2024, the last payment will be at the end of July for the benefits that will be loaded on 01/07/2024 + the handset fee.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We apologize for the frustration caused. Please note that for a normal cancellation, the contract cannot be canceled before 01/07/2024(expiry date). Should the contract be canceled on 01/07/2024, the last payment will be at the end of July for the benefits that will be loaded on 01/07/2024 + the handset fee.
Regards,
Cell C | GN
Best regards,
KT
Karin T's updateReviewer Update
08 Apr 2024, 16:56Now this is why I get so upset, CellC always has different versions, 2 other people told me today that I must give a month's notice on the 1st JUNE 2024. There is Ma***a going on here. Please answer WHY on my other 2 contracts that I did NOT renew I was able to give 30 days notice?? I DO NOT WANT TO CONTINUE WITH ANY CONTRACTS WITH CELL C AFTER 01/07/24!!! If my contract expires on 1st July 2024 then surely the payment made end June covers the benefits till end July as payments are made up front then there would NOT be a payment due from me at the end of July!!! If you are saying I pay at the end of July then I'm paying for benefits for August and so it goes on. If my contract EXPIRES on 01/07/24 THEN THE PAYMENT AT END JUNE COVERS MY BENEFITS FOR JULY & NO OTHER MONIES WILL BE DUE END JULY. I think CellC is trying to pull the wool over my eyes, it does NOT make sense. My commitment with CELL C ends on the 01/07/24 and therefore NO other monies will be due after the 01/07/24. I DO NOT WANT TO KNOW ABOUT ANY FUTURE CONTRACTS OR DEDUCTIONS FOR X, Y, AND Z, I WANT THE CONTRACT TERMINATED IN ITS ENTIRETY ON THE 1/07/24. I DO NOT WANT ANY FURTHER BENEFITS FROM CELLC AFTER 01/07/24. HOW DIFFICULT IS THIS TO UNDERSTAND???
KT
Karin T's update08 Apr 2024, 16:56
Reviewer Update
Now this is why I get so upset, CellC always has different versions, 2 other people told me today that I must give a month's notice on the 1st JUNE 2024. There is Ma***a going on here. Please answer WHY on my other 2 contracts that I did NOT renew I was able to give 30 days notice?? I DO NOT WANT TO CONTINUE WITH ANY CONTRACTS WITH CELL C AFTER 01/07/24!!! If my contract expires on 1st July 2024 then surely the payment made end June covers the benefits till end July as payments are made up front then there would NOT be a payment due from me at the end of July!!! If you are saying I pay at the end of July then I'm paying for benefits for August and so it goes on. If my contract EXPIRES on 01/07/24 THEN THE PAYMENT AT END JUNE COVERS MY BENEFITS FOR JULY & NO OTHER MONIES WILL BE DUE END JULY. I think CellC is trying to pull the wool over my eyes, it does NOT make sense. My commitment with CELL C ends on the 01/07/24 and therefore NO other monies will be due after the 01/07/24. I DO NOT WANT TO KNOW ABOUT ANY FUTURE CONTRACTS OR DEDUCTIONS FOR X, Y, AND Z, I WANT THE CONTRACT TERMINATED IN ITS ENTIRETY ON THE 1/07/24. I DO NOT WANT ANY FURTHER BENEFITS FROM CELLC AFTER 01/07/24. HOW DIFFICULT IS THIS TO UNDERSTAND???
Cell C's replyOfficial
08 Apr 2024, 17:21Thank you for your inquiry regarding the payment and termination terms of your contract. We appreciate your patience as we clarify the details for you.
Upon reviewing your contract activation, the first debit order for your contract sequence was on August 31st. This indicates that your contract's payment date is the last day of the month, and payments are made in arrears covering the month from the 1st till the last day of the month.
Given this payment structure, your last payment would be on July 31st, covering your benefits until the end of July. Although your contract will be terminated on the 1st of July, you will still be able to use the benefits for the rest of the month as they are prepaid.
We understand your concern and apologize for any confusion.
Regards,
Cell C | NZ
Best regards,
Cell C's reply08 Apr 2024, 17:21
Official
Thank you for your inquiry regarding the payment and termination terms of your contract. We appreciate your patience as we clarify the details for you.
Upon reviewing your contract activation, the first debit order for your contract sequence was on August 31st. This indicates that your contract's payment date is the last day of the month, and payments are made in arrears covering the month from the 1st till the last day of the month.
Given this payment structure, your last payment would be on July 31st, covering your benefits until the end of July. Although your contract will be terminated on the 1st of July, you will still be able to use the benefits for the rest of the month as they are prepaid.
We understand your concern and apologize for any confusion.
Regards,
Cell C | NZ
Best regards,
KT
Karin T's updateReviewer Update
08 Apr 2024, 17:49Thank you for clarifying that but you did not answer about the 30 days notice period?
KT
Karin T's update08 Apr 2024, 17:49
Reviewer Update
Thank you for clarifying that but you did not answer about the 30 days notice period?
Cell C's replyOfficial
08 Apr 2024, 18:15The cancellation notice should be submitted 30 days prior to the expiry date of the contract. If you fail to do so, the contract will not be cancelled automatically and will continue on a month-to-month basis. If you submit the notice early, an early cancellation fee will be charged. In your case, you can submit the cancellation notice in writing (*** or ***) or by calling the Retention Department on 084 143 on the 1st of June.
Cell C| NZ
Cell C| NZ
Best regards,
Cell C's reply08 Apr 2024, 18:15
Official
The cancellation notice should be submitted 30 days prior to the expiry date of the contract. If you fail to do so, the contract will not be cancelled automatically and will continue on a month-to-month basis. If you submit the notice early, an early cancellation fee will be charged. In your case, you can submit the cancellation notice in writing (*** or ***) or by calling the Retention Department on 084 143 on the 1st of June.
Cell C| NZ
Cell C| NZ
Best regards,
KT
Karin T's updateReviewer Update
08 Apr 2024, 18:31Now I get a different answer again, earlier I was told I couldnt cancel before the 01/07/24 now you are telling me I must do it before 1st June? I cannot for the life of me understand WHY I would be charged an early cancellation fee if I did it now for the 01/07/24? I wouldn't be cancelling the contract BEFORE 01/07/24 I would just be giving timely notice FOR THE 01/07/24. Just a big money making racket.
KT
Karin T's update08 Apr 2024, 18:31
Reviewer Update
Now I get a different answer again, earlier I was told I couldnt cancel before the 01/07/24 now you are telling me I must do it before 1st June? I cannot for the life of me understand WHY I would be charged an early cancellation fee if I did it now for the 01/07/24? I wouldn't be cancelling the contract BEFORE 01/07/24 I would just be giving timely notice FOR THE 01/07/24. Just a big money making racket.
Cell C's replyOfficial
08 Apr 2024, 19:20Thank you for contacting us. We are dedicated to helping you with your query regarding the cancellation.
In order to avoid any technical issues, we do not allow cancellation orders to be set more than 30 days in advance. If you wish to proceed with cancelling your order, please forward your cancellation request to *** or respond to this message between May 30th and June 1st, 2024. Our team will be able to assist you with the cancellation order for July 1st, 2024.
Cell C | NZ
In order to avoid any technical issues, we do not allow cancellation orders to be set more than 30 days in advance. If you wish to proceed with cancelling your order, please forward your cancellation request to *** or respond to this message between May 30th and June 1st, 2024. Our team will be able to assist you with the cancellation order for July 1st, 2024.
Cell C | NZ
Best regards,
Cell C's reply08 Apr 2024, 19:20
Official
Thank you for contacting us. We are dedicated to helping you with your query regarding the cancellation.
In order to avoid any technical issues, we do not allow cancellation orders to be set more than 30 days in advance. If you wish to proceed with cancelling your order, please forward your cancellation request to *** or respond to this message between May 30th and June 1st, 2024. Our team will be able to assist you with the cancellation order for July 1st, 2024.
Cell C | NZ
In order to avoid any technical issues, we do not allow cancellation orders to be set more than 30 days in advance. If you wish to proceed with cancelling your order, please forward your cancellation request to *** or respond to this message between May 30th and June 1st, 2024. Our team will be able to assist you with the cancellation order for July 1st, 2024.
Cell C | NZ
Best regards,