Please give me a explanation!!!

<p>Dear sir/mam</p> <p>I have a phone wich is ONLY being used for whatsapp.I have bought a "whatsapp bundle" but money is still disappearing from my account if I don't put data on my phone.I have taken the phone to the cell c shop to make sure that all the settings on the phone is correct.I have spoken and explained this situation (4TIMES) to customer care and they have loged in a request to find out how this is happening but after a month i have still not received a call.</p> <p>The number in query is ********** 795</p> <p>Please look into this problem and contact me asap.</p> <p>Thank you very much</p> <p>Theunis Bosch</p>