SS
Schalk S
1 reviews | Active since Apr 2017
08 Oct 2024, 09:04
Please Don't Lie To Customers
In the market for a new phone, 2nd encounter where sales person lies about the device and what is ok offer, pwrson before that promotes paying for 36 months as less expensive than 36 month contract, this is extremely misleading.
+*** would phone you, then mid sentence the call dropa and they never phone you back, even after i clearly said I'm looking to upgrade.
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Replies (2)
Cell C's replyOfficial
08 Oct 2024, 09:29Dear Schalk,
Thank you for bringing your experience to our attention, and we sincerely apologize for the unpleasant interactions you’ve encountered. At Cell C, we strive to provide accurate information, and we’re sorry to hear that this was not your experience.
To clarify, a 36-month contract is not inherently cheaper than a 24-month contract, but it offers more manageable monthly payments to better suit a variety of budget preferences. We value transparency.
One of our Upgrade Consultants will be in touch shortly to assist you with your upgrade and answer any further questions.
Best regards,
Cell C | NZ
Thank you for bringing your experience to our attention, and we sincerely apologize for the unpleasant interactions you’ve encountered. At Cell C, we strive to provide accurate information, and we’re sorry to hear that this was not your experience.
To clarify, a 36-month contract is not inherently cheaper than a 24-month contract, but it offers more manageable monthly payments to better suit a variety of budget preferences. We value transparency.
One of our Upgrade Consultants will be in touch shortly to assist you with your upgrade and answer any further questions.
Best regards,
Cell C | NZ
Cell C's reply08 Oct 2024, 09:29
Official
Dear Schalk,
Thank you for bringing your experience to our attention, and we sincerely apologize for the unpleasant interactions you’ve encountered. At Cell C, we strive to provide accurate information, and we’re sorry to hear that this was not your experience.
To clarify, a 36-month contract is not inherently cheaper than a 24-month contract, but it offers more manageable monthly payments to better suit a variety of budget preferences. We value transparency.
One of our Upgrade Consultants will be in touch shortly to assist you with your upgrade and answer any further questions.
Best regards,
Cell C | NZ
Thank you for bringing your experience to our attention, and we sincerely apologize for the unpleasant interactions you’ve encountered. At Cell C, we strive to provide accurate information, and we’re sorry to hear that this was not your experience.
To clarify, a 36-month contract is not inherently cheaper than a 24-month contract, but it offers more manageable monthly payments to better suit a variety of budget preferences. We value transparency.
One of our Upgrade Consultants will be in touch shortly to assist you with your upgrade and answer any further questions.
Best regards,
Cell C | NZ
SS
Schalk S's updateReviewer Update
11 Oct 2024, 14:57Dear Cell C Support Team,
I am writing to express my frustration regarding an issue I encountered while attempting to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan**.
I was in contact with one of your sales representatives, who informed me that the contract price for this device would be **R1,800 x 24 months**. I informed her that the price for this phone is **R1,549 x 24 months** on the Elevate 2 plan, and I understand that the store and warehouse are currently out of stock.
I requested to speak to a team leader or manager to clarify this, but the sales representative stated that no one was available at the time. She later claimed that the team leader had confirmed the R1,800 price. Despite my request for a follow-up call to further discuss the situation, I have not received any response, which leads me to believe that my message was not relayed, and I question whether the team leader was even consulted.
This lack of communication and follow-up is unacceptable. All I want is to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan** at the correct price of **R1,549 x 24 months**, similar to my current **Samsung S23 Ultra (512GB) contract**, which is **R1,500 x 24 months**.
I would appreciate if someone from management could contact me directly to resolve this matter as soon as possible, as I have been waiting for a response in vain.
Thank you for your urgent attention to this matter!
I am writing to express my frustration regarding an issue I encountered while attempting to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan**.
I was in contact with one of your sales representatives, who informed me that the contract price for this device would be **R1,800 x 24 months**. I informed her that the price for this phone is **R1,549 x 24 months** on the Elevate 2 plan, and I understand that the store and warehouse are currently out of stock.
I requested to speak to a team leader or manager to clarify this, but the sales representative stated that no one was available at the time. She later claimed that the team leader had confirmed the R1,800 price. Despite my request for a follow-up call to further discuss the situation, I have not received any response, which leads me to believe that my message was not relayed, and I question whether the team leader was even consulted.
This lack of communication and follow-up is unacceptable. All I want is to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan** at the correct price of **R1,549 x 24 months**, similar to my current **Samsung S23 Ultra (512GB) contract**, which is **R1,500 x 24 months**.
I would appreciate if someone from management could contact me directly to resolve this matter as soon as possible, as I have been waiting for a response in vain.
Thank you for your urgent attention to this matter!
SS
Schalk S's update11 Oct 2024, 14:57
Reviewer Update
Dear Cell C Support Team,
I am writing to express my frustration regarding an issue I encountered while attempting to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan**.
I was in contact with one of your sales representatives, who informed me that the contract price for this device would be **R1,800 x 24 months**. I informed her that the price for this phone is **R1,549 x 24 months** on the Elevate 2 plan, and I understand that the store and warehouse are currently out of stock.
I requested to speak to a team leader or manager to clarify this, but the sales representative stated that no one was available at the time. She later claimed that the team leader had confirmed the R1,800 price. Despite my request for a follow-up call to further discuss the situation, I have not received any response, which leads me to believe that my message was not relayed, and I question whether the team leader was even consulted.
This lack of communication and follow-up is unacceptable. All I want is to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan** at the correct price of **R1,549 x 24 months**, similar to my current **Samsung S23 Ultra (512GB) contract**, which is **R1,500 x 24 months**.
I would appreciate if someone from management could contact me directly to resolve this matter as soon as possible, as I have been waiting for a response in vain.
Thank you for your urgent attention to this matter!
I am writing to express my frustration regarding an issue I encountered while attempting to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan**.
I was in contact with one of your sales representatives, who informed me that the contract price for this device would be **R1,800 x 24 months**. I informed her that the price for this phone is **R1,549 x 24 months** on the Elevate 2 plan, and I understand that the store and warehouse are currently out of stock.
I requested to speak to a team leader or manager to clarify this, but the sales representative stated that no one was available at the time. She later claimed that the team leader had confirmed the R1,800 price. Despite my request for a follow-up call to further discuss the situation, I have not received any response, which leads me to believe that my message was not relayed, and I question whether the team leader was even consulted.
This lack of communication and follow-up is unacceptable. All I want is to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan** at the correct price of **R1,549 x 24 months**, similar to my current **Samsung S23 Ultra (512GB) contract**, which is **R1,500 x 24 months**.
I would appreciate if someone from management could contact me directly to resolve this matter as soon as possible, as I have been waiting for a response in vain.
Thank you for your urgent attention to this matter!