DA
Dean A
1 reviews | Active since Jan 2021
23 Jun 2025, 07:31
Please don't deal with cell c problems!
Ever since i have contracts with cell c its been a struggle,every month there funds in my account and it sound debit order failed,then i contact them they advice me to pay it in and mail proof of payment,next week would be a month im struggling sending proof of payment up and down and my bill still shows double the amount the so useless they just dont care im so tired of this no idea what to do
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
23 Jun 2025, 07:51Dear Dean Arendse,
Thank you for reaching out to us.
We truly regret the ongoing difficulties you’ve faced with your contract and billing process. We understand how frustrating and exhausting it must be to keep sending proof of payment without seeing the issue resolved.To assist you further, kindly provide your latest proof of payment to *** subject line " HP: Dean Arendse" We will urgently escalate this matter to our billing team to investigate the failed debit orders, incorrect billing amounts, and ensure your account is correctly updated.
We appreciate your continued patience and will do everything we can to help get this resolved.
Regards,
Cell C | PN
Thank you for reaching out to us.
We truly regret the ongoing difficulties you’ve faced with your contract and billing process. We understand how frustrating and exhausting it must be to keep sending proof of payment without seeing the issue resolved.To assist you further, kindly provide your latest proof of payment to *** subject line " HP: Dean Arendse" We will urgently escalate this matter to our billing team to investigate the failed debit orders, incorrect billing amounts, and ensure your account is correctly updated.
We appreciate your continued patience and will do everything we can to help get this resolved.
Regards,
Cell C | PN
Best regards,
Cell C's reply23 Jun 2025, 07:51
Official
Dear Dean Arendse,
Thank you for reaching out to us.
We truly regret the ongoing difficulties you’ve faced with your contract and billing process. We understand how frustrating and exhausting it must be to keep sending proof of payment without seeing the issue resolved.To assist you further, kindly provide your latest proof of payment to *** subject line " HP: Dean Arendse" We will urgently escalate this matter to our billing team to investigate the failed debit orders, incorrect billing amounts, and ensure your account is correctly updated.
We appreciate your continued patience and will do everything we can to help get this resolved.
Regards,
Cell C | PN
Thank you for reaching out to us.
We truly regret the ongoing difficulties you’ve faced with your contract and billing process. We understand how frustrating and exhausting it must be to keep sending proof of payment without seeing the issue resolved.To assist you further, kindly provide your latest proof of payment to *** subject line " HP: Dean Arendse" We will urgently escalate this matter to our billing team to investigate the failed debit orders, incorrect billing amounts, and ensure your account is correctly updated.
We appreciate your continued patience and will do everything we can to help get this resolved.
Regards,
Cell C | PN
Best regards,