1 reviews | Active since Jan 2017

24 Mar 2017, 09:58

PLEASE don't hurt me anymore!!!

<p>My husband and I netered into a contract with CELL C in November 2016 and terminated the contract 5 days later because of bad reception in our area, something a technical adviser assured me was not fixable.</p> <p>I returned the data device within the seven day cooling off period for any contract and was assured by the store manager that the contract would be terminated imediately. </p> <p>it is now the 24th of March 2017 and yet another debit oder went off my account for a service that I do not use and a LTE DATA device I DO NOT HAVE.</p> <p>The best response from CELL C came after I submitted an review on HELLOPETER last month when a debit order for over R1200.00 went off my account AGAIN!</p> <p>The store manager has appologised repeatedly and CELL C headoffice contacted me also and assured me that the account was duly terminated BUT I AM STILL BEING DEBITED.</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply24 Mar 2017, 10:17
Official

We will ensure that this matter is sorted and confirmation will be provided. Do expect communication.

Regards

Cell C | PN