SN
Sanele N

1 reviews | Active since Dec 2016

06 Dec 2016, 09:33

Please do not take up a Cell C contract I would not wish my experience on my worst enemy

<p>Cell C has exposed me to *****. Then when I send the documentation to clear my name they still charge me montly for an account that I took time off work to go and get documents from the police. Afterwards they debit my account. I stpped the payments because they would not stop debiting me for that account. Now when I call I spend on average 1 hour on the phone with them and nothing ever get resolved. I have called in about 20 times everytime I am promised a resolution but nothing ever happens. Then the next time I call its the Accounts department that must clear me then the next time it is the *****s departments. I am not being dramatic guys but the call centre people are so rude and unprofessional today the lady put down the phone on my ear. </p>

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Replies (2)
Cell C
Cell C's reply06 Dec 2016, 09:59
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 08:32
Official

Maropeng could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN