PLEASE CONTACT THE USER

MY HUSBAND HAS UPGRADED HIS CONTRACT AND NEEDS TO DO A SIM SWOP BUT THE PHONE IS UNABLE TO PHONE 140 AND HE DOES NOT HAVE A LANDLINE AS HE IS ON THE ROAD. WHEN I, HIS WIFE, PHONED IN TO REQUEST ONE OF THE CONSULTANTS TO PLEASE PHONE HIM, I WAS TOLD THAT THEY CANT. THIS IS NOW THE 2ND SERVICE FAILURE WITHIN 2 WEEKS FROM CELL C AND I AM APPALLED BY THE LACK OF ENTHUSIASM TO ASSIST IN THESE MATTERS. MY EXPERIENCE FROM 2 WEEKS AGO WHEN I UPGRADED AND ALSO HAD TO DO A SIM SWOP, WHICH WAS DONE ON THE WRONG LINE & TOOK OVER A WEEK TO RECTIFY, WITH NO COMPENSATION OR FORMAL APOLOGY AND NOW THEY CANT EVEN PHONE THEIR SUBSCRIBER BACK TO ASSIST. THIS IS RIDICULOUS. IF SOMEONE CAN ACTUALLY ASSIST MY HUSBAND, HIS ALTERNATIVE NUMBER IS ***. PLEASE GET SOMEONE TO PHONE HIM.