PLEASE CONTACT ME URGENTLY!!!

I had purchased R200 airtime on the 4.01.22 and purchased a bundle for my LTE Sim for R199 I received and SMS stating that the purchase was successful and then won 250mb from my spin. 2 hours later I received a message saying the bundle purchased was unsuccessful. later next morning the data stops working and when I call the consultant says that I used my airtime on fb and whatsapp calls A WHOLE R200 WITHIN A MATTER OF LESS THAN 3 HOURS OF BEING ON LINE!!! I'm EXTREMELY ANGRY. The ruling of ICASA was that the network company is to get permission to use airtime via notification. I need this data to set up our business. Please contact me urgently