TM
Tebogo M

1 reviews | Active since Dec 2017

12 Apr 2023, 09:09

Please close my account

Please can you close my account… received a call again from a Luyanda 084135 number that I owe Cell C and my account is in arrears. I have sent POP’s numerous times, showing that I have paid and clawback fees paid… but to date I still get calls from Cell C. Please can you close my account and stop calling me

0
Replies (4)
TM
Tebogo M's update12 Apr 2023, 14:56
Reviewer Update
Please can I get a letter to this effect for my records fibre account number #TM0422-H432
TM
Tebogo M's update12 Apr 2023, 15:28
Reviewer Update
Can you send the letter, I’ve spoken to over 10 people already and this matter never gets sorted.
My number is still working
Cell C
Cell C's reply12 Apr 2023, 21:50
Official
Hi Tebogo Mphaki 

Our team will be in touch to provide assistance. 

^MP
TM
Tebogo M's update15 Apr 2026, 09:01
Reviewer Update
Good day Cell C,I am writing to formally raise a complaint regarding ongoing harassment by debt collectors acting on your behalf.For the past three years, I have been contacted repeatedly about an alleged outstanding account with Cell C. This is both incorrect and unacceptable. I do not have an active account with you, and the account in question was settled in full years ago.Despite disputing this matter multiple times, I am still being pursued by different collection agencies. This raises serious concerns about your internal record-keeping and your compliance with consumer protection and credit reporting standards.Let me be clear:
  • I do not owe Cell C any money.
  • This matter was resolved years ago.
  • Continued harassment is unwarranted and constitutes a violation of my rights.
I demand the following, with immediate effect:
  1. Written confirmation that my account reflects a zero balance.
  2. Immediate cessation of all collection efforts.
  3. Removal of my details from any third-party collection agencies related to this matter.
  4. Confirmation that my credit record has not been negatively affected. If it has, I expect it to be corrected without delay.
Should this harassment continue, I will escalate the matter to the relevant regulatory bodies and pursue further action.I expect this matter to be resolved urgently.Regards,