Please close my account

Item: Cell C
Rating: 2
Author: Dewald L

Firstly I would like to commend Cell c on their excellent service over the years that I have had the privilege to have them as a cell provider. However. They told me to mail *** to cancel my contract, as I moved to Germany. They gave me a settlement amount which was over R20 000 as the phones were still pretty new. All good.

I made the mayment in full and was told via email that from the end of the month my sim cards will switch to pre-paid thus no more monthly bills.

It is now 3 months in a row Cell c is still debiting my account the full R2800 odd rand. I email cellc and have the debit reversed, and receive no reply from them, only to have it debited the next month again.

I am in Germany CellC please reach me via email

Thank you so much. The telephone number is for my dad as I dont own a SA number anymore

Helpful (0)

Replies (3)

Dewald L's updateReviewer Update

29 Dec 2022, 15:08

Ok I understand it makes sense, however according to you guys on email my bill should only have been for the phone lines and not for the phones as they were covered in the full amount?

Dewald L's update29 Dec 2022, 15:08

Reviewer Update

Ok I understand it makes sense, however according to you guys on email my bill should only have been for the phone lines and not for the phones as they were covered in the full amount?

Dewald L's updateReviewer Update

29 Dec 2022, 15:09

I dont have an income in SA anymore as I now reside in Germany. Also you were supposed to cancel the line 19 Oct, which menas my lines should be charged for 19 days not a full month?

Dewald L's update29 Dec 2022, 15:09

Reviewer Update

I dont have an income in SA anymore as I now reside in Germany. Also you were supposed to cancel the line 19 Oct, which menas my lines should be charged for 19 days not a full month?

Dewald L's updateReviewer Update

29 Dec 2022, 15:26

Ok I sent

Dewald L's update29 Dec 2022, 15:26

Reviewer Update

Ok I sent