Please cancel my contract...

Hi I am trying to cancel my contract with you guys as it is up for renewal/cancellation. I phoned your cancellations/retentions department and went through the whole process only for the customer service person to tell me right at the end the system is blocking her from cancelling my contract and I need to phone back on 11 Oct to get my contract cancelled. I think this is a bit ridiculous as I am not giving under the required 30 days notice but rather over that amount by phoning early. I am not going to change my mind and I am cancelling since the signal where I live is terrible, which makes having the phone call difficult in the first place. Please cancel my contract.