1 reviews | Active since Jul 2016

15 Jul 2016, 10:06

PLEASE can someone assist me?

<p>I've been trying to cancel my Cell C contract for the last 3 months with absolutely NO joy!</p> <p>Firstly - I sent them an e-mail with my cellphone number (which is NOT the cell C number in question) only to get replies via e-mail that they couldn't reach me on 084...... so I sent another e-mail CLEARLY STATING not to phone the 084 number... and again, received a reply that they could not reach me on the 084 number...</p> <p>I can not phone the 084 140 number from a landline and I refuse to phone it from my cell phone as I know I'll be on hold and it will cost me too much money.</p> <p>Today, I finally phoned the business number for Cell C, apologising that I used the business number, explained the situation, and the lady I spoke to was extremely helpful and transferred me to Cell C Customer Care. There I spoke with Sipho... not for very long, mind you, as he was then going to transfer me to the cancellations department - I asked him if there is maybe a direct line for them (from my experience of calls being dropped) he said no, but that he will transfer me... and guess what? The next moment he just hung up on me.</p> <p> </p> <p>ALL I want to do is cancel my Cell C contract - please can someone phone me today?</p>

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Replies (2)
Cell C
Cell C's reply15 Jul 2016, 10:14
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

's update15 Jul 2016, 10:23
Reviewer Update

Thank you!