PLEASE BEWARE OF THE **** CELL C IS PULLING ON THIER CLIENTS

Please beware of this **** cell c is doing to their clients. I took out a contract on the 19 March 2019 for a 100GB LTE for 24 Months at the cost of R469 per month. This contract came to an end on the 19 March 2021. It the went into a month to month. When my Vodacom contract is coming to an end they will advise you 4 months in advance. No one from Cell C contacted me. I have been to the Cell C branch at Gateway. I spoke to a consultant names Kenneth to advise me on what deals they have. He offered me a few deal which I was not happy about but he did not say anything about if my contract expires that I will pay R1077.00. I decided to wait to see if there are any good deals in the next month. So I went to the Cell C The Atrium Berea. I spoke to a consultant names Simone. She checked my contract and said I need to upgrade or I would be charged R1077 as the contract is a month to month. She advised that if I took a new contract I would not be charged the R1077. So I took a new contract - R199 per month 50GB day and 50GB night. The consultant assured me that I will only be charged R199 at the end of March 2021. End of March 2021 to my shock Cell C debited my account of R1077.00. I went to the Cell C The Atrium Berea branch where a call was logged with Cell C call center to investigate why this happened as I already took out the new contract and I was not supposed to be charged this amount of R1077. Today 06 April 2021 I get feedback from Cell C that I was supposed to have upgraded before the 19 March 2021 and that is why I am now paying R1077.Cell C the business did not say to me that I will be charged a full amount of R1077 if I don't upgrade. I have not received any sms, or email or phone call informing of this. Now I the customer must suffer and pay R608. I have dealt Vodacom, MTN and Telkom and I never been ****med by any of them. If a contract comes to an end it is the duty of the business to inform the client that your contract is coming to an end and you need to upgrade or cancel and if you choose to keep you will be billed an extra R608 unless you want to **** them of R608. It is so easy for Cell C to close my case and say we keeping your R608 because you never upgrade. Due to Covid-19 I was affected financially and now Cell C rips me of R608. I will never deal with Cell C, I will never ever deal with any Cell C staff again. I will never recommended them to anyone.