1 reviews | Active since Aug 2014
PLEASE BE AWARE WHEN DOING A EARLY CONTRACT CANCELLATION WITH CELL C
<p>I phoned the call centre in June 2016 to get the amount i have to pay to cancel my contract i was told its R625.</p> <p>I paid that amount on the 29 June 2016 and as the 1st July 2016 i was migrated to prepaid.</p> <p>On the 27th August 2016 i recieved a bill stating that i still owe R499.83, phoned the call centre again to be told that the fee is the cancellation fee.</p> <p>I was dumb struck because when I phoned the call centre the first time round i was told just pay the R625 and your contract will be cancelled. I wasn't told that there were more fees involved because if was made aware of that, I wouldn't of cancelled it in the 1st place as i only had 5 months still remaining on my contract as it would of ended in November 2016.</p> <p>So in total to cancel my contract with ALL fees related it is R1124.83, which i wasnt made aware of, due to an *********** cell centre consultant.</p> <p> </p> <p>NOTE: I had a contract with Vodacom only for a month (23 months still remaining) and it worked out to R2458.47 (also got a cancellation discount of R718.85) so you do the maths how does Cell C come up with this ridiculous charges.</p> <p> </p> <p>This is the last time i will ever take a contract with cell c. Prepaid is the way to go.</p>
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Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Please be advised that Theodorah could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Please be advised that Theodorah could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
I would like to say a massive Thank You to Theodorah Molotsi for her excellent service and her prompt response to my query. Everything has been sorted and i am an extremely happy client.
There should be more people at Cell C like Theodorah who puts the client first.
Big Up Theodorah you are a star.
I would like to say a massive Thank You to Theodorah Molotsi for her excellent service and her prompt response to my query. Everything has been sorted and i am an extremely happy client.
There should be more people at Cell C like Theodorah who puts the client first.
Big Up Theodorah you are a star.
