JL
Johan L
1 reviews | Active since Jun 2020
12 Jan 2022, 09:06
Please avoid using Cell C.
On the 15 December 2021 I wrote a review on this where my services gets suspended although my account is up to date. Someone came in touch and the same day my services was reconnected and I was informed I will be contacted by the billing department by the lady whom contacted me from head office. Today 12 January 2022 I have not been contacted my services has been suspended 2 times since I have been contacted and I am still being debited R2000 more than my monthly installment? I am considering not paying my installments untill this is resolved. I have never met this kind of incompetence. I strongly recommend anyone not to use Cell C.
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
12 Jan 2022, 10:49Good day Johan
Thank you for reaching out to us.
Please email us the proof of payment to ***.
^SM
Thank you for reaching out to us.
Please email us the proof of payment to ***.
^SM
Best regards,
Cell C's reply12 Jan 2022, 10:49
Official
Good day Johan
Thank you for reaching out to us.
Please email us the proof of payment to ***.
^SM
Thank you for reaching out to us.
Please email us the proof of payment to ***.
^SM
Best regards,
JL
Johan L's updateReviewer Update
12 Jan 2022, 10:58Listen, I have been sending you proof of payments for almost 7 months now and nothing gets resolved, how are you planning on resolving this? I can not continue on this train by sending proof of payments and still no one contacts me to resolve this? Every month this happens? Do you think in any way this is fair?
JL
Johan L's update12 Jan 2022, 10:58
Reviewer Update
Listen, I have been sending you proof of payments for almost 7 months now and nothing gets resolved, how are you planning on resolving this? I can not continue on this train by sending proof of payments and still no one contacts me to resolve this? Every month this happens? Do you think in any way this is fair?
Cell C's replyOfficial
12 Jan 2022, 13:37Which email address did you sent your proof of payment to and from which which email address?
^NT
^NT
Best regards,
Cell C's reply12 Jan 2022, 13:37
Official
Which email address did you sent your proof of payment to and from which which email address?
^NT
^NT
Best regards,
JL
Johan L's updateReviewer Update
12 Jan 2022, 13:51***
From ***.
Besides this matter, you are giving me penalties on reversed debit orders because you are over debiting me with R2000 on the 1st of each month and every 15th of the month that also causes me banking cost that I would strongly like to know who is responsible for those costs. May I please just give you back your device? I would gladly pay the shipment. I really can't do this with Cell C anymore this is starting to casue me more than inconvenience. This has neem going on since March 2021.
From ***.
Besides this matter, you are giving me penalties on reversed debit orders because you are over debiting me with R2000 on the 1st of each month and every 15th of the month that also causes me banking cost that I would strongly like to know who is responsible for those costs. May I please just give you back your device? I would gladly pay the shipment. I really can't do this with Cell C anymore this is starting to casue me more than inconvenience. This has neem going on since March 2021.
JL
Johan L's update12 Jan 2022, 13:51
Reviewer Update
***
From ***.
Besides this matter, you are giving me penalties on reversed debit orders because you are over debiting me with R2000 on the 1st of each month and every 15th of the month that also causes me banking cost that I would strongly like to know who is responsible for those costs. May I please just give you back your device? I would gladly pay the shipment. I really can't do this with Cell C anymore this is starting to casue me more than inconvenience. This has neem going on since March 2021.
From ***.
Besides this matter, you are giving me penalties on reversed debit orders because you are over debiting me with R2000 on the 1st of each month and every 15th of the month that also causes me banking cost that I would strongly like to know who is responsible for those costs. May I please just give you back your device? I would gladly pay the shipment. I really can't do this with Cell C anymore this is starting to casue me more than inconvenience. This has neem going on since March 2021.
Cell C's replyOfficial
12 Jan 2022, 14:03Hi Johan
We do apologize for that. We are following up on the matter.
^SM
We do apologize for that. We are following up on the matter.
^SM
Best regards,
Cell C's reply12 Jan 2022, 14:03
Official
Hi Johan
We do apologize for that. We are following up on the matter.
^SM
We do apologize for that. We are following up on the matter.
^SM
Best regards,
Cell C's replyOfficial
12 Jan 2022, 14:09Kindly forward it to ***.
^NT
^NT
Best regards,
Cell C's reply12 Jan 2022, 14:09
Official
Kindly forward it to ***.
^NT
^NT
Best regards,
JL
Johan L's updateReviewer Update
12 Jan 2022, 14:12I would like to return your device I really can't do this anymore I would like to take my support to another service provider, please advise me to where I can take your device.
JL
Johan L's update12 Jan 2022, 14:12
Reviewer Update
I would like to return your device I really can't do this anymore I would like to take my support to another service provider, please advise me to where I can take your device.
Cell C's replyOfficial
12 Jan 2022, 15:03Please await our call.
^SM
^SM
Best regards,
Cell C's reply12 Jan 2022, 15:03
Official
Please await our call.
^SM
^SM
Best regards,
JL
Johan L's updateReviewer Update
12 Jan 2022, 16:11Since you so kindly suspended my services my sim card does not connect to Cell C or Vodacom only occasionally. If you can reach me on my number please call my on my MTN sim card ***
JL
Johan L's update12 Jan 2022, 16:11
Reviewer Update
Since you so kindly suspended my services my sim card does not connect to Cell C or Vodacom only occasionally. If you can reach me on my number please call my on my MTN sim card ***
JL
Johan L's updateReviewer Update
17 Jan 2022, 11:19This Complaint is written 12 January and I was advised to "please await our call" and today we are at the 17th of January still had no communication. Should I accept that I am irrelevant to you as a customer and accept the fact that this will not be sorted and make peace with the idea that I will be paying a contract that I will not be able to use?
JL
Johan L's update17 Jan 2022, 11:19
Reviewer Update
This Complaint is written 12 January and I was advised to "please await our call" and today we are at the 17th of January still had no communication. Should I accept that I am irrelevant to you as a customer and accept the fact that this will not be sorted and make peace with the idea that I will be paying a contract that I will not be able to use?
JL
Johan L's updateReviewer Update
20 Jan 2022, 07:44It has been 8 day without anyone contacting me.
JL
Johan L's update20 Jan 2022, 07:44
Reviewer Update
It has been 8 day without anyone contacting me.