PLEASE ASSIST YOUR CUSTOMER OF 10 YEARS+

Good day, I am due for an upgrade. I tried to upgrade on 1 Feb as told and my upgrade was refused due to the fact that I changed banks and pay via EFT...

PLEASE NOTE I ALSO RECORDED THE CALL AND I WILL GIVE IT TO YOU IF ASKED!

The agent asked for my new bank details which I gave. She then told me I can't upgrade until 3 successful deductions for my contract has been deducted from my new bank account.

She said the first deduction would be at the end of February. My NEW account was not used. My OLD account was so it was sent back as unpaid. I paid immediately via EFT.

I have been a Cell C customer for a decade. I am a loyal Cell C customer that needs to upgrade her phone before my contract expires. Can someone PLEASE ASSIST!!!

I received a call from an agent about this same complaint. The retention department was going to call as he advised. They never did...I RECORDED THAT CALL TOO IF YOU NEED IT.

I really just want to upgrade my contract and continue using my CellC contract. It seems petty to ignore 10 good years of service. Doesn't it seem senseless to you to ignore such a longtime customer? Please assist!!!! THANK YOU!!!